Business Process Outsourcing (BPO) Process & Platform Lead
$108,700 - $181,100 / year
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Job Description
Use Your Power for Purpose
Asthe Business Process Outsourcing (BPO) Center of Excellence (CoE) Leadin the GBS S2P Process, Platform,Analyticsand Insights Team, you will play a pivotal role in enhancing the efficiency and effectiveness of our business processes. Your work will directly contribute to improving patients' lives by ensuring that our operations are streamlined andoptimized, allowing Pfizer to deliver critical medications and therapies to those in need more effectively.
What You Will Achieve
- Collaborate withGlobal andRegional Service DeliveryLeadsand S2P Category Leadershipto executekeyinitiatives tooptimizeoperations and improve efficiencyof inscope BPO processes.
- Drive standardization, continuous improvement, and best practices across global processesthat are in scope ofour BPO partner.
- Monitor performance, analyze data, and ensure compliance with policies and controls.
- Manage risks, implement mitigation strategies, and oversee process improvementsin partnership with our BPO partner.
- Provideleadership, anddeliver high-quality outcomes in dynamic environments.
- Identifyand assess training needs to continuously advance innovation andoptimizeservice delivery across both outsourced and retainedS2Poperations.
- Collaborate across PPAI team to drive improvement and resolve operational challenges related tobuying channels,processesor platforms.
Here Is What You Need (Minimum Requirements):
- BA/BS with at least7+years of experience, MBA/MS with at least6years, PhD/JD with at least 1 year.
- Strong compliance tracking, documentation, and risk management skills.
- Proven ability to drive process improvement, continuous optimization, and strategic initiatives.
- Excellent organizational, time management, and adaptability in fast-paced environments.
- Exceptional written and verbal communication; English fluency.
- Self-starter with analytical mindset and stakeholder management experience.
- Proficiencyin SAP Ariba or similar procurement tools, MS Office, and workflow systems (e.g., Fuse).
- Solid knowledge of Source-to-Contract operations and procurement regulations.
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Bonus Points If You Have (Preferred Requirements)
- Procurement/Sourcing experience in the Life Sciences or Pharmaceutical industry.
Other Job Details
- Last day to apply: January 9, 2026
- Work location: Hybrid - onsite an average of 2.5 days per week or as the business requires.
- This role may require up to 10% travel, including international travel.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to makewww.pfizer.com/careersaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please emaildisabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.