Business Services Loan Operations Manager

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Business Services Loan Operations Manager to join our organization. As a Business Services Loan Operations Manager, you will oversee loan operations functions for business services. You'll be responsible for problem resolution of detailed post-funding loan file review; prepare complex loan documents and coordinate appraisal requests. You will also oversee and maintain exceptions and reporting information in the system, report business loan requests and renewals. Additional responsibilities include training staff on all operational aspects of commercial lending including systems administration, quality review for loan inputs; file management, coordinating group workflow, and complete all routine duties of the operations group to maintain internal service levels.

What You'll Do:

• Lead the Loan Operations team to prepare commercial loan documentation in accordance with credit approvals and perform post-funding review of loan documents, files and requirements of loan accounting system data entry in accordance with Loan Policy and credit approvals for the Business Services department.
• Lead the Loan Operations team to maintain the exception tracking system for pending documentation and tickler items, such as title policies, UCC filings, insurance, taxes, ongoing financial reporting and other lending documentation and reporting requirements and ensures retention of these documents in the applicable file.
• Have regular contact with business loan officers and staff to obtain, clarify, or provide facts and information and to research and resolve problems as necessary.
• Act as a liaison between lending and operations for these functions.
• Oversee the performance of Loan Operations staff to include hiring, train, direct, develop, and evaluate employee performance within the department.

What You'll Need:

• Five to eight years of similar or related experience
• Bachelor's degree in Business Administration or related field

Key Skills and Experience:

• Prior experience with commercial loan operations, documentation and accounting, and an in-depth understanding of commercial lending.
• Proficient in LaserPro Loan Documentation and loan accounting systems

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.