Business Systems Administrator

Your Impact

The Business Systems Administrator plays a pivotal role in managing and customizing the Salesforce platform to meet the organization's business needs. They are responsible for configuring and maintaining Salesforce, developing custom solutions, and providing technical support to enhance sales and marketing processes.

What You'll Do

• Salesforce Management: Configures, manages, and maintains DISCO's Salesforce environment, covering Sales Cloud, Service Cloud, and CPQ. Handles all aspects of user and license management, including new user setup, deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules. Implements Salesforce configuration changes, such as workflows, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, and more. Manages sandbox environment.
• Deal Hub Management: expertise in creating and managing product catalogs, pricing rules, discount logic, and complex product configurations within DealHub's CPQ engine.
• Requirements Gathering and User Experience: Identifies and gathers requirements, translating them into scalable solutions that prioritize exceptional user experiences. Identifies and addresses unused or underutilized platform features.
• Communication and Data Management: Communicates any platform changes to end-users and stakeholders. Manages data to enhance Salesforce data quality, implementing rules and automation as necessary.
• System Maintenance: Proactively performs system maintenance, including Security Reviews, Release Updates, Health Checks, and Optimizer
• Technical Support and Integration: Provides technical support, troubleshooting, and training to DISCO employees. Works with iPaaS including Docusign and Ironclad CLM.

Who You Are

• 4+ years of Salesforce administration experience
• 2+ years DealHub and iPaaS experience
• experience with iPaaS (Workato, Mulesoft, Zapier)
• Salesforce Certified Administrator
• Experience working in an agile development environment
• Other Salesforce Certifications

Even Better If You Have…

• Strong understanding of Salesforce platform capabilities and limitations.
• Excellent problem-solving and analytical skills to identify and resolve technical issues.
• Effective communication and collaboration skills for working with cross-functional teams.

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company