Business Systems Analyst III

Exemption Status:

United States of America (Exempt)$83,426 - $114,712 - $145,997

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Business Systems Analyst is a liaison between the clients, business stakeholders, and the Information Technology department to ensure clear communication and understanding of business requirements and change requests around Medicare Part D programs and services. The position is responsible for reviewing, analyzing, and evaluating complex business systems and user needs. Formulates systems to parallel overall business strategies; collaborates with the business and technology stakeholders to prioritize initiatives and backlog items for the product line scrum team; produces the detailed description of user stories, business and functional requirement artifacts; works with ScrumMaster and development team to deliver the desired technology capabilities in timely manner by practicing agile and iterative improvement software development methodology.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Collaborates with business stakeholders to understand and document user stories and business requirements in details to be actionable and traceable for the technology teams to deliver in timely manner.

• Translates business requirements into detailed and actionable functional specification document that includes system requirements, flow charts, report mock-ups, and business rules for development team.

• Facilitates design sessions with the business and technical resources to ensure that the solutions meet the needs of the business and operational excellence.  Consults with technical teams on design and database issues. Assists the technical teams on product and database design as an advocate of both end users and technology teams.

• Utilizes advanced SQL programming skills to analyze large datasets, extracts meaningful insights, and contributes to data-driven analysis and actionable business requirements outcome. 

• Develops project plans, prioritize project tasks, and provides regular status updates on initiative progress to the stakeholders and management.

• Coordinates and responds to requests for changes from original specifications.

• Removes impediments and fosters a collaborative, high-performing team environment. 

• Promotes continuous improvement through regular retrospectives and feedback loops, leads by example to establish the self-service capable and comprehensive knowledge base and documentation in Confluence and prompt the knowledge sharing across the team.

• Collaborates with other Scrum Masters and stakeholders to coordinate dependencies and achieve the alignments according to the priorities. 

• Works with QA team and the business stakeholders to conduct thorough data validation and quality assurance and ensure the integrity and quality of delivered technology capabilities.

• Acts a strong advocate for creating automated, streamlined and self-service capabilities to enhance efficiency and accuracy as well as eliminate manual procedures and operations.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 4+ years’ experience or equivalent combination of education and experience

Computer Skills

• Strong proficiency in advanced SQL query skills for reporting and data analysis techniques.

• Excellent communication and interpersonal skills to facilitate effective collaboration and documentation.

• Ability to manage competing priorities and adapt to changing requirements in a dynamic environment. 

• Knowledge and proven proficiency in MS Office, MS Project, MS Visio (or Miro), SharePoint, Atlassian JIRA and Confluence.

• Excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; Respond promptly to client needs; solicit client feedback; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.

Certificates, Licenses, Registrations

None required;

Certified Business Analysis Professional preferred.

ScrumMaster certification preferred.

Other Skills and Abilities

• Working knowledge of software development life cycle (SDLC).

• Good understanding of supported MedImpact products and services from a business and technical perspective.

• Good project planning skills (creation and definition)

• Negotiation skills

• Business requirements gathering and elicitation techniques

• Use Case Modeling & Solutions requirements

• Activity and Swim Lane Diagrams

• Conflict management skills

• Leading and facilitating meetings

• Interviewing skills to understand customer needs

• Good interpersonal and communications skills (written/verbal)

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. 

Language Skills

• Ability to respond effectively to the most sensitive inquiries or complaints. 

• Ability to write speeches and articles using original or innovative techniques or style.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel, however attendance maybe required at various local conferences and meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The abovestatements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.