Business Systems Architect, AI

We're looking for an experienced Business Systems Architect to lead the design, implementation, and governance of AI-powered internal systems across our organization. This person will sit at the intersection of technology, architecture, and business enablement, helping define how we responsibly and effectively adopt AI within our core applications and workflows.

You'll evaluate and activate AI capabilities in systems like Salesforce, NetSuite, Notion, Workday, Slack, and others, partnering with stakeholders across IT, Security, engineering, and legal to ensure these integrations are secure, valuable, and scalable.

You'll also play a key role in architecting our internal "AI fabric" including an MCP (Model Control Plane) matrix that orchestrates multiple models and tools, and designing intuitive user interfaces that allow employees to interact with AI capabilities from a centralized, consistent experience.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Develop a strategic roadmap for how AI features are evaluated, adopted, and managed across our internal tool stack
• Lead the technical design and integration of AI-powered features within enterprise applications (e.g., Salesforce, NetSuite, Notion, Workday, etc.)
• Partner with application owners to define the right use cases for AI enablement and assess ROI, risk, and compliance implications
• Establish best practices for model selection, integration, and governance in partnership with IT Security and Data teams
• Define architectural standards for how AI models and APIs are connected, authenticated, and monitored across systems
• Co-lead the design of our internal AI MCP (Model Control Plane) matrix, defining how multiple AI models (LLMs, RAG systems, copilots) interact with various internal systems
• Support procurement and vendor selection by defining architectural and integration requirements for AI tools and platforms
• Define lifecycle management processes for AI-enabled tools, from evaluation to deprecation, while ensuring all AI-enabled systems comply with company standards for security, privacy, and data governance

We'd love to hear from you if you have:

• 10+ years of experience in enterprise systems architecture, business systems engineering, or IT strategy
• Deep understanding of SaaS application ecosystems (Salesforce, NetSuite, Workday, Notion, etc) and their APIs/integration frameworks
• Strong experience with AI/ML systems integration and architecture design (eg, model orchestration, embeddings, vector databases, agent frameworks)
• Familiarity with MCP-like architectures or modular AI orchestration frameworks, and hands on experience working with AI platforms (like OpenAI, Anthropic, etc.)
• Proven ability to design scalable internal architectures that balance innovation, usability, and compliance
• Excellent cross-functional collaboration skills, being able to translate technical possibilities into business outcomes
• Curiosity and pragmatism in equal measure: a passion for AI, balanced by the rigor needed to implement it responsibly in enterprise contexts

While not required, it's an added plus if you also have:

• Experience implementing AI copilots or assistants inside enterprise software
• Familiarity with enterprise security and compliance frameworks and SOX/ITGC's (SOC2, GDPR, ISO 27001, SOX, ITGC)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.