Parnall Law Firm, the largest personal injury law firm in New Mexico, is seeking a motivated Legal Assistant to join our growing team. If you're looking for a rewarding career where your work makes a real impact, apply today.
Recognized as a Top Employer
Parnall Law Firm has been named a "Best Place to Work" for six consecutive years and a "Top Workplace" for five consecutive years—awards based on anonymous feedback from our employees collected by an independent organization.
Location
Albuquerque, NM: In-office work required
Pay Range: $15-$16 per hour
Benefits
-Comprehensive health, dental, and vision insurance to keep you healthy and supported.
-Life and long-term disability insurance for peace of mind.
-A robust 401(k) plan to help you save for your future.
-Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance
-Opportunities to engage in community outreach, making a real difference in our local area.
-A positive, fulfilling, and supportive work environment where learning and growth are encouraged.
-Access to an in-office health bar to keep you energized throughout the day.
-An annual company goal trip to celebrate our achievements.
-Training provided
MISSION STATEMENT
To assist the Case Managers in the Pre-Litigation phase of the legal claim process to move cases along on behalf of clients as efficiently and effectively as possible.
RESULTS / OUTCOMES
· Attend weekly firm-wide huddle every Monday morning at 8:00
· Attend daily team mini huddle Tuesday through Friday at 8:00 am
· Have status comments entered before weekly OOS meetings
· Attend biweekly meeting with Team Lead to go over individual metrics and goals.
· Opening all UM/UIM claims within 1 day of signed retainer
· Opening all Liability claims within 1 day of receipt of liability information from police report or IPRA
· Send out letters of representation within 24 hours of claims being opened.
· Send out welcome letters within 2 days of being retained by client.
· Obtain client homework, photos, dec pages within 14 days of being retained.
· Obtain insurance dec pages within 14 days of sending out the letter of representation.
· Prepare PeopleMap and background on tort/defendant and client within two days of the case being moved to Prep.
· Ensure overdue tasks never exceed 50.
DUTIES / RESPONSIBILITIES
· Complete all task items in a timely fashion.
· Complete all Case Manager requests accurately and promptly.
· Posting all case information accurately in SmartAdvocate.
· Client follow-up calls, as directed by Case Manager.
· Verify adjuster contact information prior to demand being sent out.
· Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.
· Making follow up calls to insurance carriers to confirm receipt of demand letters.
· Property address search
· License info and research
· Light research or investigation as directed by Case Manager
· Answer incoming calls via the First Call Group
- Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
- Follow and maintain all firm policies and procedures.
COMPETENCIES
· Excellent communication skills, verbal and written.
· Empathy for our injured clients.
· Confidence and motivation to exceed expectations.
· Professional attire and demeanor.
· Desire to learn, develop, and motivate team members.
· Team player.
· Ability to adapt in a rapidly changing environment.
***Who we're looking for***
The ideal candidate will have:
- A strong desire to learn
-Proficiency in Microsoft Office Suite
-Team-oriented mindset but able to work independently, managing multiple priorities
-Availability to work on site Monday-Friday 8:00-5:00
-Ability to pass a background check
Comprehensive training will be provided.
Join us at Parnall Law, where your talent can shine, and together we can make a difference! We can't wait to meet you!
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