Senior IT Engineer
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Job Description
As a Senior IT Engineer reporting to the global Corporate IT Manager (based in Australia), you'll take ownership of the day-to-day IT environment for our North America operations, supporting users, maintaining infrastructure, and delivering key technology projects across our Portland and Houston offices. This is a full-time, hybrid role based in our Portland office, with a minimum of 3 days in the office each week.
What you'll be doing
- Manage and support the IT infrastructure across our North America offices, ensuring performance and reliability
- Troubleshoot and resolve technical issues across hardware, software, networking, AV, and cloud services
- Deliver and maintain scalable systems, including Azure environments, SD-WAN, and SOE rollouts
- Own user account management, ticket resolution, and asset tracking through our ITSM platform
- Contribute to and lead technical projects that strengthen security, efficiency, and system resilience
- Document systems and processes, and identify opportunities for automation and standardization
What skills and experience you bring to the role
- Experience supporting corporate IT environments for essential or high-availability businesses
- Strong knowledge of Windows server infrastructure, Microsoft 365, Azure, and core networking concepts
- Familiarity with Entra ID, DNS/DHCP, Group Policy, and endpoint protection tools
- Comfortable supporting users both onsite and remotely with a responsive, solution-focused approach
- Experience working with MSPs and vendors such as Cisco, Microsoft, Dell, and AWS
- (Nice to have) Exposure to automation or monitoring tools such as Ansible or PRTG, or familiarity with Agile or ITIL frameworks
Why join us
- Work on projects that are big, bold, and making a real impact
- Competitive pay with above-market performance bonuses
- Generous benefits including private health, annual wellbeing allowance, professional development support, paid parental leave, and mobile phone allowance
- Flexible, hybrid work with centrally located, modern offices
- A passionate, growing team with a strong focus on learning, shared purpose and supportive leadership.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.