Services Operations Senior Manager

Job Description

The Services Operations Senior Manager is responsible for managing deliverables for the services team, including coordinating parts and labor dispatches, identifying opportunities, new product requirements, materials planning, significant customer issues and staying engaged in customer development. The Services Operations Senior Manager will work with multiple senior-level hardware engineers & managers, and other engineering teams to define, scope, and implement projects into a customer environment. The role requires heavy tactical coordination, working across technical, production, supply chain, and logistics through to customer delivery, while staying aligned with high level strategy.

Responsibilities and Essential Functions

• Collection of business and systems requirements from internal and external customers, translating those requirements into functional, technical and resource deliverables, leading consensus amongst engineering, technical, supply chain, and customer-facing teams with competing priorities and limited resources.
• Driving project schedules from Pre-Sales to deployment to support with specific attention to detail to customer needs / expectations, and clearly communicating project status to all key stakeholders.
• Help manage day-to-day relationship with customer (work closely with Services/ Sales/Engineering to stay on top of the latest messaging and expectations).
• Understand current and future services requirements.
• Clarify and communicate products and services needed by the customer and align product development with requirements through CTO/Engineering.
• Manage deliverables to customer timelines (message key milestones and schedules internally and externally).
• Help coordinate and communicate Costing for products and services.
• Document customer requirements and schedule.
• Align builds and deployment schedules.
• Align transportation and deployment.
• Arrange and evaluate site assessments.
• Coordinate, Deliver and deploy.
• Coordinate and/or Manage on-site resources and service parts as required/defined by customers.
• Manage and coordinate resolution of customer issues by ensuring the right functional experts are engaged and helping track/communicate progress if necessary.
• Manage delivery to customers: Starts with PO, includes integration, deployment, support and completes on End of Life of the product.
• Anticipate bottlenecks and provide escalation management.
• Create and validate periodic internal and external reports.
• Anticipate and make tradeoffs, balancing the business needs versus technical constraints.

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office applications especially Word, Outlook and Excel and ERP systems
• Good cross function communication skills
• Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously
• Time management skills with the ability to prioritize and schedule tasks for the most efficient use of time
• Server hardware deployment and IT Services experience a plus.
• Prior experience as a program manager or project manager for hardware development.
• Experience with MS Project and/or other project/program management methodologies.
• Experience building processes, project management, and release schedules.
• Excellent problem-solving skills.
• Travel domestic and International expected 30%
• Multi-lingual fluency a plus
• Bachelor's degree with accomplishments/experience that demonstrate technical cognizance
• Master's degree in computer science, engineering, or a related technical discipline a plus.
• 7+ years of relevant work experience managing Data Center Environments.

About ZT Systems

At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you'll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development-both now and in the future.

Compensation & Financial Security

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan with generous company match
• Tuition reimbursement for eligible education programs

Health & Wellness

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs-
• Company-paid life and disability insurance

Time Away & Work-Life Balance

• Generous paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs

Growth & Purpose

• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.