Manager, Payroll Implementation

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Payroll Implementation Manager is a vital role, responsible for leading customer implementation specialists that deliver ADP Payroll Plus system virtually. The Payroll Implementation Manager also oversees other teams that implement features of the Lightspeed DMS, as required by the business. Additionally, this position is the partnership owner with ADP.

What you’ll do:

• Perform quality assurance process with team.
• Consults on methods to maximize dealer efficiency with the payroll product.
• Supervise the daily functions of the Payroll, Forms, & Hardware teams providing guidance, feedback, and support.
• Lead relationships with ADP and other payroll partners, as required.
• Lead team in the installation of Lightspeed DMS solutions.
• Maintain accountability for the installation deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.
• Act as escalation point to project stakeholders representing their team.
• Develop, track, and report key implementation metrics.
• Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.
• Ability to utilize effective management, negotiation, and influencing skills both internal and externally to ensure a successful implementation of all Lightspeed Products and services within scope.
• Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the Lightspeed products.
• Assist in developing and executing improved processes through established change management methods.
• Manage T&E, time tracking, implementation reporting per Lightspeed policy.
• Partner with resource management to optimize employee scheduling.
• Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress.
• Ability to identify future leaders and develop appropriate bench strength.

What you should have:

Qualifications:

• Certified Payroll Professional (CPP) certification required
• Minimum 3 years of payroll experience.
• Strongly preferred experience working for a payroll software provider, implementing products with customers.
• 1-3 years Supervisory experience.
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication).
• Ability to consult, influence, and collaborate cross-functionally with other departments and partners.
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.
• Experience with planning and/or executing customer-facing implementation projects.
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Technical aptitude to learn and understand Lightspeed installation process along with client training requirements

Preferred Qualifications:

• Experience with ADP Payroll Plus or ADP Run.
• Lightspeed industry experience preferred
• Bachelor’s degree or equivalent experience preferred

 

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!