Banquet Server [Part-Time] - One World Observatory

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

One World Observatory

Positioned at the top of One World Trade Center-the tallest building in the Western Hemisphere-on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views-evoking feelings of the City's signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Banquet Server is responsible for delivering and serving food and/or beverage items to catering clientele in a friendly, courteous and timely manner with the ultimate goal of total guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Set banquet/event tables to meet the function specifications

• Set/display food and beverages on banquet/event tables

• Serve food, beverage, and accompaniments to banquet/event clientele in a friendly and courteous manner - with total guest satisfaction always front-of-mind

• Quietly remove chinaware, glassware and silverware from meal area

• Deliver dirty chinaware, silverware, and glassware to the appropriate kitchen's dish washing station

• Deliver necessary/required equipment and beverages from storage areas to event location(s)

• Return equipment, unused beverages, and soiled linen to appropriate storage locations in a neat and organized manner

• Perform general cleaning tasks in accordance with health and safety standards

• Keep work area clean and organized - always

• Organize banquet/event storage areas

• Attend all mandatory meetings

• Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years old
• Must have ServSafe Food Handler certification
• Minimum of two (2) years' experience as a server in a fast-paced, upscale food and beverage establishment
• Extensive knowledge of drink recipes

SKILLS AND ABILITIES

• Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance, in accordance with policy, at all times

• Mastery of and fluency in the English language - a must

• Excellent verbal and written communication skills

• Ability to effectively listen and take direction/instruction

• Ability to effectively communicate with team members and guests

• Conversant in multiple languages - a plus

• Must have a working email that is checked frequently for changes/updates to shifts as well as other company-related information

• Must be naturally personable, friendly, and welcoming

• Must possess the highest level of demonstrable professionalism and customer service

• Must possess excellent knowledge of service standards, guest relations, and etiquette

• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays

• Ability to remember, recite, and promote the variety of menu items

• A natural willingness and drive to exceed the guest expectations

• Ability to effectively listen and take direction from supervisors

• Ability to work independently or as part of a team during set up and execution of service

• Ability to follow and encourage the team to follow all safety policies and procedures, including but not limited to looking for and reporting all unsafe work conditions

• Complete company-wide safety training and any additional job specific safety training

• Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you

• Ability to lift items weighing up to 50 pounds on a continuous basis

COMPENSATION

$33.00/hour + 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends | ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.