Intern - Client Support Specialist - Emergency Relief

Job Summary

This position will diagnose and resolve more advanced hardware, software, and network issues. You'll collaborate closely with other IT teams, escalate tickets as needed, and ensure the stability and functionality of our IT systems. Your expertise will contribute to the efficient operation of our organization's technology infrastructure and the delivery of top-notch support services to our users.

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example of Essential Functions:

• Responding to user inquiries and providing technical assistance via phone, remote access software, email, or in-person to resolve hardware, software, and network issues.
• Diagnosing and resolving basic hardware and software problems, including desktops, laptops, printers, and peripherals.
• Assist Client Support Technicians with troubles related to fixing IT issues
• A key player with the installation, configuration, and deployment of computer systems, operating systems, and software applications.
• Performing advanced hardware maintenance tasks such as cleaning, replacing components, and upgrading memory or storage.
• Key player in the installation of software updates, patches, and security fixes to ensure system stability and security.
• Providing support for IT projects, such as hardware upgrades, software deployments, and system migrations, under the guidance of the Client Support Coordinator.
• Collaborating with team members and other departments to resolve technical issues and communicate effectively with users regarding the status of their requests.
• Entering patient rooms and clinical areas to provide IT support, ensuring that healthcare professionals have access to necessary technology and resolving any technical issues that may arise in these environments while adhering to hospital protocols and regulations.
• All other necessary duties or job functions as assigned by Client Support Coordinator or Technical Services Supervisor.

Required Knowledge, Skills and Abilities:

• Understanding of computer components, architecture, and hardware configurations.
• Knowledge of various operating systems, including Windows, IOS and their functionalities.
• Familiarity with common software applications, productivity suites, and specialized industry-specific software.
• Understanding of network protocols, topologies, and technologies such as Ethernet, Wi-Fi, VPN, and firewalls.
• Knowledge of antivirus software, encryption methods, access control mechanisms, and security policies
• Basic understanding of virtualization concepts and virtualization platforms such as Citrix or VM
• Familiarity with cloud computing concepts, services, and platforms such as Azure
• Ability to quickly learn new technologies, adapt to changes in IT environments, and troubleshoot unfamiliar issues.
• Effective time management skills to prioritize tasks, manage workload efficiently, and meet deadlines.
• Collaboration skills to work effectively with other IT team members, departments, and external vendors to resolve technical issues and achieve common goals.
• Strong attention to detail to ensure accuracy in documentation, configurations, and troubleshooting procedures.
• Professional demeanor and ethical conduct in handling confidential information, interacting with users, and representing the IT department.
• Commitment to ongoing learning and professional development to stay updated with emerging technologies and industry trends.

Hours: Monday-Friday, 9:00am-2:00pm

Pay rate: This position is to be paid by TechFrederick. The pay will be $300/week for 10 weeks. There are no benefits offered with this position.