Orce Program Manager

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's

Note: This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work schedule. Remote work is not available for this role. Candidates must reside within commuting distance, as relocation assistance is not provided. Additionally, applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa support.

This position is not open to agency submissions.

Job Overview:

We are looking for an experienced Program Manager to lead initiatives around Oracle Retail Customer Engagement (ORCE) with a focus on Loyalty, Promotions, and CRM capabilities. This role will serve as the strategic and operational owner for the ORCE platform, ensuring successful program delivery, cross-functional alignment, and maximum business value from ORCE investments.

• Lead the end-to-end delivery of Oracle ORCE-based programs, including Loyalty, Promotions, and Customer Master/CRM capabilities
• Partner with business stakeholders to define roadmap, use cases, and KPIs for customer engagement initiatives
• Manage ORCE implementation/enhancement projects across internal teams, system integrators, and vendors
• Oversee platform governance, change management, and release planning aligned with business priorities
• Ensure robust integrations between ORCE and other enterprise platforms (POS, eCommerce, Salesforce, ERP)
• Monitor system performance, drive incident resolution, and lead continuous improvement efforts
• Track budgets, resource allocation, and timelines, ensuring projects are delivered on time and within scope
• Communicate project status and risks to senior leadership with transparency and clarity
• Ensure compliance with data privacy and security requirements across all customer data flows

Essential Competences:

• 8+ years of experience in program or project management, with at least 3+ years focused on Oracle Retail Customer Engagement (ORCE)
• Strong domain expertise in Loyalty Programs, Promotions Management, and CRM within retail or consumer-facing environments
• Proven success managing complex cross-functional technology programs
• Experience integrating ORCE with systems such as Oracle Xstore, eCommerce platforms, and Salesforce
• Solid understanding of ORCE 19+ architecture, APIs, and data flow design
• Exceptional leadership, communication, and stakeholder management skills
• PMP, Scrum Master, or equivalent certification is a plus

Qualifications:

• Bachelor's degree in computer science, Information Technology, Engineering, Business Administration, or a related field.
• Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization.
• Proven success creating digital products vision, strategy, from ideation to launch, including engineering and operational quality.
• Expertise in working with a multi-disciplinary team of customer-focused products and services to design and build solutions that deliver valuable outcomes.
• Retail industry knowledge and expertise within aligned or targeted industries is essential.
• Proven ability to prioritize competing demands and obtain buy-in from stakeholders.
• Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments
• Mastery in leading change and inspire others to change behaviors
• Strong influencer in continuous learning and innovation culture

Leslie's provides a robust benefits package, including:

• Comprehensive medical, pharmacy, dental, & vision plan options.
• Health savings account (with enrollment in the high deductible health plan option).
• Health & dependent care flexible spending accounts.
• Company-paid basic life and AD&D insurance.
• Voluntary supplemental life insurance.
• Company-paid short-term disability and voluntary long-term disability insurance.
• Pre-tax and Roth 401(k) with company match.
• Paid vacation, sick, and bereavement leave.
• Paid holidays, including a floating personal day.
• Employee assistance and wellness programs.
• Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
• Product discounts at Leslie's Retail stores.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.