Emergency Communications Dispatcher (Union Position)

Lorain County is governed by a board of three County Commissioners serving as the general administrative body for Lorain County. All Lorain County Commissioners are elected to office. The Lorain County Board of Commissioners is the budget and appropriating authority for Lorain County government and employs approximately 250 employees.  Every agency (with the exception of the Motor Vehicle Gas Tax (MVGT), court, and other elected officeholder  relies on the Lorain County Board of Commissioners for their budgets. 

 Under general supervision, this position receives requests for assistance and directs emergency calls; obtains information necessary to assess the situation, and dispatches personnel to render needed assistance; conducts pre-arrival instructions and EMS calls; confers with emergency personnel to verify accuracy of information; enters data into database and assists with the maintenance of records. We are seeking out candidates that are able to work a flexible schedule including irregular hours in in the afternoon, midnight, weekends and holidays. Candidates must have a demonstrated history of good attendance. Classroom and console training is provided on site.

QUALIFICATIONS REQUIRED:
• Knowledge of radio and communication operations and procedures as well as FCC rules and regulations
• Knowledge of laws, legal codes, government regulations, and agency rules.
• Knowledge of computer applications, computer programs, and computer hardware and software.
• Knowledge of the geographic layout of county; including highways and thoroughfares.
• Be able to communicate effectively and use logic and reasoning to come to solutions, conclusions, or alternate approaches to problems.
• Be able to identify complex problems, develop and evaluate options, and implement solutions.
• Ability to pass the CritiCall pre-employment dispatcher test
• Ability to multi-task efficiently.
• Ability to successfully pass a drug screening and criminal background check.


PREFERRED:
• Advanced First Aid/CPR/AED
• 1 year dispatch or 911 or equivalent experience
• Basic Telecommunications
• Critical Incident Stress
• Domestic Violence
• Emergency Medical Dispatch
• Hazardous Materials
• Suicide Intervention
• Terrorism
• TTY Training
• CAD

Lorain County is an equal opportunity employer and will make reasonable accommodations for qualified applicants with disabilities.