Desktop Support Specialist

Desktop Support Specialist

North- ONSITE Troy, MI

What you'll be doing:

• Manage and support ChromeOS, Windows, MacOS and Linux operating system releases, software implementations, images, monitoring tools, hardware ordering and configuration.
• Ensure systems hardware, operating systems, software systems, and related procedures adhere to organizational values and guidelines.
• Administer Google Workspace, NinjaOne and JAMF platforms to manage the deployment of hardware, software, and device configurations.
• Work with System Engineers to ensure reliable, secure and integrated systems environments for ChromeOS, Windows, macOS and Linux systems.
• End user support of phone system hardware, accessories and software.
• Manage daily support ticket queue and meet Service Level Objectives (SLOs) as defined by leadership and the business.
• Provide world-class service and support for business critical systems and customers.
• Demonstrate critical thinking skills, troubleshooting, and analysis to quickly and permanently resolve IT support incidents.
• Support anti-virus, intrusion detection & prevention monitoring activities and perform thorough corrective action.
• Create and maintain support, design, and architectural documentation.
• Other duties as assigned.

What we need from you:

• HS Diploma; BA/BS in Technical related field preferred
• 3+ years of technical, deployment, and administration experience ChromeOS, Windows, MacOS, including support to end users in a mid-sized Enterprise environment (~1000 users, local and remote)
• Working knowledge of the following:
• ChromeOS, Microsoft Windows 11, MacOS
• Telephony Systems, Crowdstrike, Google Workspace
• A strong, innate sense of urgency
• Ability to interact with clients in a clear, concise, professional manner
• Strongly self-motivated and able to meet objectives with little or no direct supervision
• Able to make effective decisions in high-pressure situations, with limited management escalation
• Strong troubleshooting skills
• Exceptional written and verbal communication skills
• Team player and self-driven
• Passionate about delivering quality results
• Rarely travel may be required to support remote subsidiaries
• Scheduled hours may change to meet the needs of the company

Hourly Pay Range: $21.00 to $30.00

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship.

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com

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