Field Technical Service Representative - Food Safety (Ca, OR, WA)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
It's fun to work in a company where people truly believe in what they are doing!
Neogen is looking to hire a Field Technical Service Representative who resides in California, Oregon, or Washington. As a member of the Field Technical Service Team, you will be involved in providing technical support to customers and sales representatives. Technical support involves technical demonstration, product installation and training, post-sale customer experience, and troubleshooting. This is a fully remote position with extensive travel. Candidates must be willing to travel up to 50% domestically
Principle responsibilities
- Troubleshoot products, provide technical expertise, customer service and assistance to external customers
- Collaborates with other functions to ensure customer requests are fulfilled
- Provides effective communication to customers through the use of email and phone
- Appropriately routes calls to other departments (ex. customer service, service center)
- Perform follow up calls as required to external customers in a professional manner
- Escalates customer issues to management
- Participates in all reasonable work activities as assigned and deemed appropriate by management
Basic qualifications
- 4-year degree in chemistry, biology, food science or related field
- 2 years of experience with food safety and quality systems and/or microbiology or analytical lab environments
- Excellent communication skills
- Ability to learn new technologies / processes
- Willing to travel (domestic) 50% of time
- Live in one of the following states near an airport: California, Oregon, Washington
Preferred qualifications
- Post-graduate degree in chemistry, biology, food science or related field
- 5 years of experience with food safety and quality systems and/or microbiology or analytical lab environment
- Experience with diagnostics tests for the food industry
- Customer service experience or sales experience
- Bilingual - English and Spanish
Come Be Part Of A Mission that Matters!
From inside the farm gate to our dinner plates, Neogen protects the world's food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there - and you can be too.