Lead Systems Administrator (Salesforce)

Your impact on our mission:

As a technical leader on a high-caliber team of Salesforce professionals, you will help support the internal tools used by the sales and operations teams at a rapidly growing and innovative tech company. You will be a primary driver of continuous improvement to our extensively integrated Salesforce platform with an eye toward platform stability, efficiency, and extensibility.

You'll enjoy this role if you...

• Are looking to demonstrate your established Salesforce platform skills and advanced administrator expertise
• Want to be a technical leader on a growing team of Salesforce professionals who are dedicated to moving our platform forward with the latest that Salesforce has to offer
• Are capable of delivering MVP features quickly and effectively with an eye toward iterative development
• Are driven to always grow your technical and leadership skills, and take pride in sharing that knowledge with other members of the team
• Have excellent stakeholder management and communication skills
• Enjoy mentoring and coaching others

Your day-to-day is...

• Administering and building solutions on a suite of tools that integrate with Salesforce, such as Service Cloud Voice, FormAssembly, Gong, and more
• Building and maintaining integrations on the Jitterbit platform (ETL tool) as well as real-time API integrations with the Zocdoc product databases
• Taking the lead on system implementations and project rollouts
• Building POCs as needed to support the Systems leadership team in strategic projects with stakeholders
• Developing, testing, and deploying high-quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
• Identifying tech debt to keep the org clean and ready for fast innovation
• Writing excellent automation and maintaining a complex platform
• Interpreting requirements and suggesting solutions, knowing when to advocate for code versus declarative functions
• Optimizing and creating automation, visual flows, Lightning Web components, and other functions and configurations within the Salesforce environment
• Driving technical excellence by suggesting improvements to processes, providing architectural support where needed, and keeping up-to-date on the latest features and developments across the suite of internal tools we manage
• Leading our business stakeholders through user acceptance testing and participating in discovery sessions where needed
• Assisting the Systems Manager with mentoring and holding accountable a team of Salesforce Administrators and serving as a technical escalation point for complex outages, bugs, or blocker

You'll be successful in this role if you have...

• 7+ years of experience implementing and supporting large-scale, complex solutions on Salesforce
• 1+ years of demonstrated experience collaborating with, successfully training, and mentoring other colleagues as an individual contributor
• Experience owning and designing solutions for go-to-market (GTM) tools, working closely with sales leaders and revenue operations
• Salesforce Administrator, Platform App Builder, and some advanced specialization including Platform Developer I or Architect certifications
• The ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Experience with multiple integrations and API connections
• Comfortable reading code in one or more of the core Salesforce languages, such as APEX, Visualforce, Java, Javascript, or Python, and expert-level flow knowledge
• Experience creating and updating technical documentation, including configuration changes, data mapping requirements, functional designs, test cases, and deployment plans as needed for the engagement
• Strong communication, problem-solving, collaboration, and analytical skills
• Experience delivering and receiving actionable feedback in a professional manner

Benefits

• Flexible work environment
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified