Production Coordinator/New Services Administrator - Entry Level - Seasonal

About Balance Platforms, LLC
Balance Platforms, LLC (https://balanceclaims.com) provides full-service claims administration, estimates, advisory, and technology services for contractors. We partner with leading platforms and service vendors to deliver compliant, timely construction job file management, allowing our clients to focus on selling, building, and billing.

Works both independently and within team environments for production department, especially in new services/business development opportunities within the company. Anticipates and resolves problems; updates/reports to team leads/production manager as needed. Submits construction estimates to insurance companies and works to resolve scope differences. 

This position starts seasonal with the potential to develop into full-time. 

Key Responsibilities: 

• Assisting with client questions for supplementing department 

• Working supplement file count, based on department workload and bandwidth. 

• Monitoring of Waiting for Approvals. 

• Monitoring of Waiting on Clients (Begs). 

• Assisting in file set up for kickoffs. 

• Helping with supplement touchpoints due to team absences/PTO. 

• Assisting with supplement completes for supplementing team as needed. 

• Assisting/working on various production department related projects/new services as needed. 

• File research in client’s CRM. 

Qualifications and Skills 

• 1+ year(s) of experience in the Insurance Restoration Industry (preferred by not mandatory) 

• Proficient in navigating CRM’s. 

• Experience in Xactimate software (preferred but not mandatory) 

• Exceptional communication and business writing abilities. 

• Strong problem-solving, analytical, and quantitative skills. 

• Proficient time management and organizational abilities. 

• Solid computer skills. 

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