Chief Operating Officer

Position Summary

The Chief Operating Officer (COO) will actively participate and meaningfully engage in strategic, operational, and financial decision-making. The COO will work closely with the CEO, overseeing all aspects of day to day management and the overall performance and effectiveness of the organization's field, communications, and clinical operations, as well as other key departments to support the safe and effective deployment of EMS resources. The COO will have an active role shaping the organizational structure, processes, and systems to support the overall vision and strategic direction of EMSA. This includes elements such as identifying, assessing, evaluating, and implementing operational strategies, performance metrics, and financial opportunities to execute. This position will require some occasional nights, weekends and holidays and regular travel between Oklahoma City and Tulsa offices.

Minimum Qualifications

• Bachelor's degree is strongly preferred, with an academic focus in health care administration, business, finance, public administration, a clinical discipline, or a related field of study.
• Master's degree is regarded favorably, in a relevant academic concentration.
• Requires a minimum of five (5) years' executive-level experience, or an equivalent leadership capacity based on organizational structure, overseeing the operations of "high-volume" EMS services with extensive responsibilities in all aspects of operations, project management, strategic planning, and government relations.
• Current or prior National Registry of Emergency Medical Technicians (NREMT) certification as an EMT or Paramedic is desirable.
• Applicable professional certifications (e.g., FACPE, CAM, CEM, FACHE, Six Sigma, PMP, etc.) will be regarded favorably.

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions of the Position

• Provides administrative direction, evaluation, and coordination of the functions and day-to-day activities for the operation of assigned clinical and non-clinical departments.
• Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
• Manages the implementation of major strategic, clinical, and/or operational initiatives.
• Mentors and develops leaders, fostering achievement of goals and objectives, high-performing leadership practices, collaboration, and innovation.
• Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.
• Engages and leads team members, ensuring the development and retention of top talent to support high performance and strong succession planning.
• Ensures the tracking, analysis, and appropriate response to customer inquires and complaints.
• Leads and manages organizational change to achieve performance improvement.
• Develops and maintains productive relationships with key stakeholders, key government leaders, and community partner organizations across the EMSA regulated service areas, in an effort to coordinate EMS service delivery and grow cooperation with the EMS network of key stakeholders.
• Works closely with the EMSA Board of Trustees on all matters pertinent to the COO role including, but not limited to, operational reporting, responding to board member inquiries, agenda development, and meeting support.
• Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Allocates finances, information, and human capital for improvement activities to ensure the delivery of cost-effective and efficient services.
• Utilizes Key Performance Indicators (KPI's), operational metrics, Objectives/Key Results (OKR's), and performance dashboards to monitor progress, identify trends, and drive data-informed decisions that align with strategic objectives.
• Serves as a member of the senior leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
• At the direction of the CEO, assists in the external duties of representing the organization and the EMS industry, including attendance at, and interfacing with, the EMSA Board of Trustees, the Medical Control Board, Office of the Medical Director, elected officials of the communities participating with EMSA, industry trade groups, and lobbying and legislative initiatives.
• Communicates expectations, develops leaders, and advances the organization to meet needs and strategic priorities that are current and/or anticipated.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical and operations staff.
• Communicates with impact to effectively engage others and achieve desired results.
• Recognizes the broad and long-term implications of business decisions and plans and implements actions accordingly for desired results.
• Conduct self in an ethical, professional manner; project a positive self/company/system image.
• Adhere to and enforce all organizational policies and safety standards.
• Performs other duties as determined by the CEO and senior leadership.

Punctuality and regular, predictable, reliable, and consistent attendance is essential. Other essential functions include: professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Other Functions of the Position

Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities. These responsibilities are not considered essential functions of the position and may be modified or reassigned to accommodate individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) as amended.

Job Knowledge, Skills, and Abilities

• Proficient or higher in Microsoft Office Suite with the ability to produce professional documents, presentations, and data analysis.
• Thorough understanding of technical and professional skills management, identifying, assessing, developing and aligning employees' skills necessary to perform effectively within their roles.
• Excellent interpersonal and communication skills to establish and maintain effective working relationships and ability to interact with employees at all levels, both in person and through phone, e-mail, and written correspondence.
• Work effectively both independently and collaboratively as part of a team to ensure operational success.
• Must maintain high level of confidentiality at all times.
• Must be able to work under pressure and meet strict deadlines.
• Drives operational decisions with a clear understanding of their impact on budgeting, forecasting, cost control, and overall financial performance, ensuring that day-to-day tactical execution and strategic initiatives are aligned with short-term and long-term financial objectives.
• Excellent management techniques and conflict resolution strategies to foster a positive and productive workplace.
• Excellent ability to conceptualize strategic long-term business goals and develop structured processes to accomplish those goals.
• Ability to develop and maintain effective cross-functional partnerships across disparate groups to facilitate effective decision-making and ensure successful implementation of initiatives.
• Ability to handle multiple tasks simultaneously and work within an environment that is subject to constant interruptions and quickly changing priorities; exercises sound judgement when prioritizing and delegating responsibilities; demonstrates effective time-management skills.

Supervisory Responsibilities

• Direct supervisory responsiblities for the clinical and operations teams; and other key departments as assigned, with the possiblity of indirect oversight and/or dotted line supervision of additional individuals and/or areas of responsibilty.

Physical Demands

• Must be able to walk, sit, stand and move about the property for extended periods of time.
• Requires prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift, carry, push or pull items weighing up to 25 lbs.

Work Environment

• Work performed in an office setting and off-site.
• Some exposure to external environmental conditions, such as heat, cold, rain, snow and ice.
• Noise level can range from minimal to intense.