Technology Support Specialist
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Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
The Four Seasons Hotel Minneapolis seeks a Technology Innovation & Data Specialist to join our talented team!
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
PURPOSE: The Technology Innovation & Data Specialist will support the Technology Innovation & Data Director and Department on all projects and needs.
ESSENTIAL FUNCTIONS:
Maintain and support user/group accounts, configurations, access permissions, on-site documentation for all IT systems and systems administration
Troubleshoot device implementation, resolve system access issues, and provide deskside support services
Actively participate in property-level and corporate-initiated technology implementations and Coordinate with third-party vendors to ensure optimal network functionality
Monitor server performance, apply operating system upgrades and patches, and restore services as needed
Perform regular backup procedures, ensure data integrity, and manage system recovery processes
Diagnose service outages and provide desktop restoration or repair services and coordinate hardware repair through third-party vendors when necessary
Provide troubleshooting and restoration services for end-user systems, ensuring virus protection is in place while also performing regular backup procedures, ensure data integrity, and manage system recovery processes
NON-ESSENTIAL FUNCTIONS:
Promote and maintain Four Seasons core technology standards and best practices
Maintenance and Proactive Processes
Maintain a high level of operational readiness and system availability.
Communication and Administration
Act as a communication point for technology-related issues within the property.
Assist with the co-ordination of third-party vendor management.
Document and promote best practices for property-level IT systems.
KNOWLEDGE AND SKILLS:
Education: College education or equivalent experience required.
Experience: Previous IT experience, preferably in the hotel, leisure, and/or service sector, experience of all Microsoft systems, experience of hotel applications, such as Fidelio and Micros, etc.excellent organizational and interpersonal skills, current technical skills and knowledge of technology, excellent command in English, and strong attention to details
Skills and Abilities: Ability to read, speak, and write English, ability to operate computer equipment and Microsoft Office Suite software, excellent written and verbal communication skills to prepare and deliver reports
About Four Seasons Hotel & Private Residences Minneapolis
Four Seasons Hotel Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city's pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management's US headquarters. Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown's only Luxury Spa and a 5000 sq. ft. Pool Deck.
What you can Expect
We care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:
Wage: $23.34 per hour
Parking discount
Staff lounge and cafeteria space with city view
401(k) retirement plan
Daily meals inspired by award-winning chefs
Uniforms and uniform care
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us. Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application.
Service Culture
Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf