Items Processing Manager - Banking

Summary: Dime Community Bank is currently hiring for an Items Processing Manager at its Headquarters in Hauppauge, Long Island. The Items Processing Manager is responsible for overseeing the Items Processing Team and ensuring the completion of the daily workflow. The role will also assist with projects, internal and external audits, compliance and risk reviews, and business continuity planning and testing.

Salary commensurate with experience, ranging from $82,000 to $92,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.

All applicants must attach a recent resume.

Responsibilities

• Supervise Items Processing team and all related functions.
• Participate in business line projects.
• Maintain proper control environment for high volume transaction processing.
• Daily EIM processing including posting of rejected transactions and returned deposited items.
• Incoming/outgoing check image processing, including daily proof.
• Incoming and outgoing wire transfer processing.
• Wire transfer research and investigations.
• Maintain user access for department applications.
• Maintain all policy and procedures for department.
• Provide assistance to branches, Private Bankers, customer service call center, vendors, and other financial institutions by responding to inquiries, conducting necessary research, and resolving issues and problems in a professional manner.
• Complete research requests as necessary to resolve day-to-day customer issues and execution of complex and escalated issues.
• Take initiative to work through issues and identify and champion potential process improvements.
• Perform other duties as assigned.

Qualifications:

• College degree preferred or a combination of education and experience.
• Minimum 5 years' banking experience preferred.
• Previous supervisory/management experience a plus.
• Proficiency in Microsoft Office and various banking third-party platforms.
• Working knowledge of and compliance with Federal and State regulations impacted by this function through various resources.
• Able to demonstrate strong communication skills, both written and verbal as well as solid organization skills.
• Excellent critical thinking and problem-solving skills.
• Self-starter with demonstrated ability to work both independently and efficiently.
• Outstanding time management skills and interpersonal skills.
• Ability to work with all levels within the organization.
• Organized and detail oriented and exhibit flexibility and willingness to work at a rapid pace.
• Ability to find a high-volume, dynamic, and team-focused environment engaging.