Bilingual Customer Care Representative (Spanish/English)

Job Description

Job Title: Customer Care Specialist

Location: Springfield, IL

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

ESSENTIAL FUNCTIONS

• Answer incoming calls and document claim file activities for multi-state workers' compensation claims.
• Set up new losses and document claims file activities upon loss intake.
• Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.
• Assist clients with MPN/HCN/MCO network provider lookups.
• Update the customer notes for accounts with special handling.
• Handle unidentified mail.
• Review and sort outgoing indemnity and medical checks. 8. Other duties and projects as assigned.

COMPETENCIES/QUALIFICATIONS

• Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.
• Thorough knowledge of workers' compensation claims procedures and policies
• Possess a strong understanding of human nature and motivation principles.
• Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.
• Computer literacy including strong familiarity with Microsoft Office Suite.
• Ability to type 45 WPM. Responsiveness to changing business needs.
• Ability to work with limited supervision.
• Ability to multi-task while also maintaining attention to detail.
• Ability to adhere to the code of ethical conduct.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum Education: High School Diploma or equivalent.
• Preferred Education: College degree preferred.
• 1 -2 years of customer service experience preferably over the phone.
• Desire for career development within the insurance industry.

WORK ENVIRONMENT

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, telephones, photocopiers, fax machines and the like.

PHYSICAL REQUIREMENTS

• Candidate should be able to hear clients and talk with clients over the telephone.
• Sitting for 4+ hours of time is usual in this role.
• Candidate should be able to lift 10-15 pounds.
• Large amounts of keyboarding and working with a computer mouse requires dexterity of the hands.
• Candidate should be able to use their hands and arms to reach for standard items.
• Candidate must be able to use close, distance, and color vision.

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Pay Details:

The base compensation range for this position is $17 - $18. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.