Concierge | JW Marriott Reston Station

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Concierge for the grand opening of JW Marriott Reston Station Residences!

Join the opening team of the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We understand what it takes to be a part of something great.  We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.  Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next exceptional team member to join us on our amazing Team.  We are committed to providing you with:

• Generous compensation package

• An exceptional benefit plan for eligible associates & your family members

• 401K matching program for eligible associates

• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

Be readily available in the lobby or designated concierge area to assist guests throughout the day.

Keep concierge desk neat, well-stocked, and visually welcoming.

Provide Personalized Guest Service

• Greet guests with warmth and professionalism, anticipating needs and offering tailored assistance.

• Build rapport with guests, including VIPs and repeat visitors, to foster loyalty and satisfaction.

Arrange Guest Requests and Reservations

• Secure dining, spa, transportation, entertainment, and tour reservations promptly and accurately.

• Coordinate services such as floral arrangements, babysitting, pet care, personal shopping, or courier deliveries.

Share Local Knowledge

• Offer informed recommendations on local attractions, dining, events, and cultural activities.

• Stay current with local happenings and hotel partnerships to provide timely, relevant suggestions.

Facilitate Transportation Needs

• Arrange airport transfers, private car service, rental cars, or taxi service as requested.

• Communicate clearly with drivers, valets, and bell teams to ensure smooth guest transitions.

Handle Special Requests and Amenities

• Manage delivery of in-room amenities for special occasions (e.g., birthdays, anniversaries).

• Coordinate surprise moments or custom experiences as part of the hotel's guest delight program.

Maintain Guest Profiles and Preferences

• Record guest preferences, feedback, and notable details in hotel systems (e.g., Opera, Guestware) for future visits.

• Work with other departments to ensure personalized service throughout the stay.

Collaborate with Hotel Departments

• Communicate guest needs or issues to Front Office, Housekeeping, Engineering, or Food & Beverage as needed.

• Support Front Desk team with guest inquiries and check-in/check-out assistance when required.

Uphold Hotel Standards and Confidentiality

• Maintain professional appearance, demeanor, and discretion at all times.

• Ensure guest privacy, safety, and security in all interactions and arrangements.

Maintain Lobby Presence

• Be readily available in the lobby or designated concierge area to assist guests throughout the day.

• Keep concierge desk neat, well-stocked, and visually welcoming.

Manage Concierge Tools and Resources

• Maintain updated contact lists, event calendars, maps, transportation schedules, and local guides.

• Cultivate strong relationships with preferred vendors, restaurants, and partners.

REQUIRED SKILLS AND ABILITIES:
At least 1 year of relevant work experience in a similar role.
Experience in a luxury hotel environment is preferred.  Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.      Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Finger/hand dexterity in order to operate food machinery.  Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. 

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Our Differences Are What Make Us Great: 

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)