Consumer Relations Support Specialist

About the team:

Our Consumer Relations team works to bring people closer to family and friends through technology and communication which is inspired by a culture that puts people first. They pride themselves on being experts on GTA products, sales and delivering amazing customer experiences. If you're ready to grow your skills in the ever-evolving world of telecommunications, come and join our team!

Who we are looking for:

We are seeking a dynamic and detail-oriented Consumer Sales Support Specialist to join our team. This role is integral to ensuring smooth operations within our GTA consumer segment, providing essential administrative and sales support functions for the consumer sales team. As the go-to person, you will play a key role in enhancing customer satisfaction and driving business success.

Still interested? Here's what the role looks like:

The Consumer Sales Support position focuses on the customer life cycle, providing administrative support for federal programs, and collaborating with other teams in order to provide exceptional customer service. Some other job functions include:

• Manage and coordinate all administrative tasks related to federal Telecom programs, ensuring compliance with program guidelines and providing timely support to customers.
• Maintain accurate records and documentation, ensuring all feral program files are up to-date and easily accessible.
• Efficiently process service orders, ensuring accurate and timely completion of customer requests.
• Collaborate with internal teams to resolve any issues that arise during the order processing stage.
• Coordinate with our dispatch team to get customers scheduled for install in a timely manner.
• Handle all aspects of wireless number porting, including both port-ins and port-outs.
• Troubleshoot and resolve any issues that may arise during the porting process, keeping customer informed and satisfied.
• Engage with customers through phone, email, or chat to address their questions, concerns, and request with professionalism and empathy.
• Provide retail sales support as required, including covering shifts to maintain consistent and high-quality service delivery.
• Collaborate closely with sales and technical teams to address customer needs, resolve service-related issues, and manage customer complaints by troubleshooting problems and delivering effective, timely solutions.
• Offer comprehensive and accurate information about products and services, including features, benefits, and pricing, to help customers make informed decisions.
• Perform other assigned tasks as needed.

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners
• Technical skills - possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research
• Oral presentation skills - is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks in a fast-paced environment; must be detail-oriented and accurate in work
• Attendance/Punctuality - is consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.
• Decision-making - makes sound, well-informed, fact-based decisions and seeks guidance when needed.
• Growth and Learning - is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

This is what you need to have:

• Minimum High School Diploma or Equivalent/GED
• Preferably with two (2) years of experience in a sales support, customer service, or administrative role.
• Strong organizational skills with an eye for detail.
• Experience in service order processing and customer support within the Telecom industry.
• Excellent communication skills, including proficiency in written, verbal and email correspondence.
• Ability to adapt to changing business needs and provide retail sales coverage as required.
• Regular, punctual, and consistent attendance
• Knowledge of federal Telecom programs is a plus
• Proficiency in Microsoft Office Suite and CRM software

Still Interested? Apply today!

GTA Val-You's:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.

This job announcement closes on Friday, January 31, 2025.