Front Desk Supervisor L Hotel Burg

What You'll Do:

Here are some of the tasks you'll be responsible for daily:

• Overseeing front desk staff, scheduling shifts, training, and motivating them to provide excellent customer service.
• Handling guest inquiries, assisting with reservations, and resolving guest issues in a timely and efficient manner.
• Ensuring a smooth and efficient check-in/check-out process for guests, managing room assignments, and handling payments.
• Maximizing revenue through proper selling strategies, managing room availability, and ensuring accurate billing.
• Ensuring compliance with hotel policies, procedures, and standards.
• Preparing and analyzing reports on occupancy, revenue, and guest feedback.
• Communicating with guests, staff, and management to ensure clear and effective communication.

Minimum Requirements:

• Working knowledge of hotel management systems
• Previous experience in a customer service role
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Able to multitask and prioritize tasks
• High school diploma or equivalent
• Flexible schedule with the ability to work nights, weekends, and holidays

When You're Here:

Be prepared to accommodate varying schedules including nights, weekends, and holidays

This position will require moving for 100% of the time sometimes in varying temperatures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company