Business Development Manager

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:

The Business Development Manager will be part of Rakuten Advertising's Sales team. Business Development Managers are accountable for exceeding assigned quotas by securing and maintaining relationships with key decision-makers.

As an experienced seller, the Business Development Manager will focus on new customer acquisition for Rakuten Advertising's affiliate marketing and paid media channels in the Finance, Travel, and Technology verticals. You will develop new relationships with C-suite, VP, and Director level contacts in the Marketing, Acquisition, and Digital teams of the top brands in industry and you will present solutions through consultative selling that enable our clients to acquire new customers and achieve their acquisition and growth goals.

In this role, you will manage and expand relationships with clients across multiple sales channels, focusing on identifying opportunities to drive revenue growth and enhance customer satisfaction. In this role, you will collaborate with clients to understand their needs, develop tailored solutions, and leverage various sales channels to maximize impact. You will work closely with internal teams to coordinate cross-channel strategies, ensure seamless execution, and address client concerns. By applying your expertise in account management and multi-channel sales strategies, you will aim to meet and exceed sales targets while strengthening client relationships.

Key Responsibilities:

• Acts as a specialist in multi-channel sales strategies, providing expertise and leadership in developing and implementing key account management initiatives that span various sales channels.
• Advises and coordinates with internal teams, contributing to the development and execution of sales strategies that align with organizational goals and enhance customer satisfaction.
• Designs and develops industry-leading sales systems, identifying opportunities for process improvements and optimizing systems to streamline multi-channel sales processes.
• Develops actionable insights through data analysis, identifying key trends and client needs to create tailored sales strategies that drive long-term growth and profitability.
• Implements systems to track performance and progress, ensuring that sales targets and KPIs are met across all channels while maintaining high-quality customer service.
• Consults on complex sales strategies and solutions, collaborating with stakeholders across multiple channels to provide guidance on best practices and develop customized approaches for client retention and growth.
• Provides guidance to junior sales staff and teams, coaching and mentoring them in effectively managing client relationships, developing sales opportunities, and executing projects that meet organizational standards.
• Coordinates externally with clients and partners, ensuring that customer needs are met and maintaining strong, professional relationships to drive client satisfaction and repeat business.
• Handles escalated client issues and challenges, effectively resolving complex issues with a focus on maintaining strong relationships and achieving mutually beneficial outcomes for both clients and the organization.
• Represent Rakuten Advertising at trade shows, seminars and industry events.
• Work closely with internal team members during the RFP process to define a sales

strategy that meets client and Rakuten Advertising needs.

• Understand our competitive landscape to effectively sell against competitors and

position Rakuten Advertising as the market leader.

• Sell major new accounts in timely sales cycle while maintaining an active pipeline.
• Expect 25% business travel.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5 -10 years of successful sales experience in a consultative sales environment.
• Experience selling SaaS B2B solutions.
• Experience selling to senior level marketing contacts at Financial Services and/or Travel brands preferred.
• Experience understanding complexities of SaaS contracts as it relates to the sales process is required.
• Proven record of generating new logo revenue and exceeding sales quota.
• Understanding of sales processes with sales training courses completed preferred.Excellent presentation skills, ability to work across many internal teams.
• Bachelor's Degree.

Minimum Requirements:

• 5 - 10 years of successful sales experience in a consultative sales environment.
• Bachelor's Degree Required

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Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance- Only be satisfied with complete success- Kaizen

Passionately Professional- Take an uncompromising approach to your work and be determined to be the best

Hypothesize- Practice- Validate- Shikumika- Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction- The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $82,782.00 - $142,992.00 annually