Customer Service Representative

Job Family Group:

Are you ready to do something remarkable? Ready to collaborate with an incredible team to solve problems that improve people’s lives? Meet Ingevity.

At Ingevity, we develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads to last longer and ensure that the air we all breathe is cleaner.

Our people come from all different backgrounds and help reimagine new possibilities daily. We understand there is no challenge too big and no contribution too small. We seek out new ideas for tackling complex problems and celebrate achieving the improbable. We value each person’s unique talents and synergize them to create meaningful impact and sustainable solutions for our customers and our world.

Bold. Energetic. Ingenious. Genuine. If these qualities describe you, we’d love for you to join Ingevity!

How you will impact Ingevity:

• Ensure timely and accurate communication with customers including answering customer inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions.
• Receive complaints from customers and/or sales; enters the complaint into the system; receives approval of complaint findings from customer.
• Serve as the central liaison.
• Understand Supply Chain and Commercial objectives; develop individual work objectives to align with business objectives
• Dedicated to meeting the expectations and requirements of internal and external customers
• Act in accordance with ISO documented procedures 
• Order management from order entry to delivery at destination
• Coordinate order requirements with operations, sales and corporate personnel
• Evaluate current methods of shipment, investigation of alternatives and optimization of logistics and cost control
• Must have strong verbal and written communication skills
• Must be well organized and possess the ability to perform in a multitasking, fast pace environment
• Manage relationships with internal /external freight providers 
• Assist with A/R collections efforts
• Contribute to achieving Supply Chain goals related to Inventory Control, Accounts Receivable and On-time delivery requirements
• Maintain Customer Master Data in SAP R/3

What you need to succeed:

• BS/BA Degree and 3 years of Customer Service experience in manufacturing/industrial or fast-paced environment or 7+ year of experience in lieu of degree is required
• Familiarity with standard concepts, practices, and procedures with respect to excellent customer service, customer order entry activity preferred.  Familiarity with Import/Export is a plus.
• Proficiency in SAP R/3 (Sales & Distribution Module) preferred, but not required.
• Proficiency in all Microsoft applications
• Ability to multitask, think analytically, successfully manage change and communicate effectively
• Act as an agent for change and continuous improvement.
• Works well under pressure – possesses the ability to handle multiple tasks with a sense of urgency.
• This position is not eligible for relocation.

Please note: This is not a position that Ingevity will consider for employment sponsorship. This means that Ingevity will not sponsor in any NIV category (including TN, E-3, H-1B, O-1) or submit the position in the H-1B Registration.

Ingevity is a company made up of extraordinary people of every race, religion and background, all worthy of the same dignity. Our differences are one of our great strengths. Join us in building a culture of increasing diversity and respect – a culture where everyone belongs.

Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.

Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.