Call Center- Customer Service Representative

PittsfordRochester, New York

$17+ / hour

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Job Description

Responsive recruiter

We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals

Requirements:

Excellent interpersonal, communication, and organizational skills
Strong customer service mindset with the ability to meet performance goals
Must pass background examinations (included with training)
High school diploma or GED preferred
Some college coursework highly preferred
Minimum of one year of customer service and/or administrative office experience required
Intermediate computer skills preferred (Word, Excel, and other software systems) required
Ability to multitask, stay organized, and work in a fast-paced call environment

Job Title: Customer Service Representative

Reports to: Managers

FLSA Status: Non-Exempt

Summary: We are seeking a friendly, motivated, and results-driven Customer Service Representative to join our team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons. The ideal candidate is comfortable on the phone, enjoys helping others, and can consistently meet performance metrics related to calls, customer experience, and enrollments.

Duties and Responsibilities:1. Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries2. Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups3. Process student registrations using effective sales and customer service techniques4. Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)5. Check and respond to voicemail and email correspondence in a timely manner6. Make collection calls to resolve open account balances7. Schedule birthday and pool parties8. Resolve customer questions and concerns with a calm, professional, and solution-focused approach9. Maintain accurate records using internal systems10. Perform additional duties as assigned by management

Education/Experience: High school diploma or GED preferred. Some college highly preferred. One year of previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems.

Compensation: $17.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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