Call Center Representative (Financial / Accounting Related Services)
BrightKey, IncAnnapolis Junction, MD
$18 - $21 / hour
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Job Description
BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional support and service to our valued customers. In this fast-paced environment, you will be the friendly and knowledgeable voice assisting with inquiries, resolving issues, and ensuring a positive customer experience. Your dedication and communication skills will help uphold our commitment to outstanding service. Job Description:As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.Schedule, Benefits, & Compensation:
- On-Site, First shift, Monday through Friday - 40 hours per week
- Shift: 8:30am – 5:00pm
- Location: Annapolis Junction, MD
- Medical, Dental, Vision, Pet and other Insurance options
- Participation in a company 401k program
- Paid Time off and 10 paid holidays
- Pay is $18.00 to $21.00 per hour
- Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus!
- Experience with CRM systems such as Salesforce
- Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting
- Strong Microsoft Excel skills
- Experience with Accounts Receivable Processing
- Answer incoming calls and respond to emails in a timely and professional manner.
- Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support.
- Maintain a high level of product and service knowledge to effectively support customers.
- Document all customer interactions and update records accurately in the database.
- Lockbox processing, payment processing and reconciliation.
- Providing customers with reports including financial information.
- Identify and escalate priority issues to the appropriate team members or departments.
- Follow up with customers to ensure their concerns are resolved to their satisfaction.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Experience in a call center or customer service role is ideal.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and emails with professionalism and efficiency.
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
- Compassionate and empathetic, with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing priorities and tasks.
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