Call Center Representative
The Heritage Automotive GroupSouth Burlington, VT
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Job Description
Are you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you’ll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we’d love to have you on our team!
What a typical day looks like?
- Answer all incoming calls.
- Schedule Service appointments.
- Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
- Keep up to date with all Toyota and Ford recalls.
- Track and schedule recalls as parts become available.
- Respond to all online chats and text messages.
- Monitor all appointments made online, fixing and calling customers as needed for service.
- Stay up to date on training through the University of Toyota, dealership-provided training, etc.
- Other miscellaneous Call Center related tasks as needed.
As a Member of the H-Team, You'll Enjoy:
- Comprehensive benefits: Medical, dental, vision, life, and disability insurance
- Childcare reimbursement to help with family needs
- Flexible spending accounts for added convenience
- 401(k) with company match to help secure your future
- Immediate accrual of paid time off—start taking time for yourself right away
- Substantial vehicle/service discounts—save big on your ride and services
- Wellness benefits including a free gym membership to keep you in top shape
- Pet insurance for your furry friends
- Annual incentives and opportunities for career advancement—we love to promote from within!
- Company events and community engagement to help you connect and give back
Qualifications:
- High school diploma or equivalent, with at least one year of customer service experience.
- Excellent phone etiquette and communication skills—clear, friendly, and professional with every caller.
- Solid understanding of customer service best practices and a knack for solving problems efficiently.
- Strong computer skills, including typing, basic office tasks, and the ability to navigate scheduling software.
- Able to multitask and stay organized while handling multiple calls and inputting information.
- A team player who works well with others and maintains a positive, professional attitude—even under pressure.
- Previous experience in the automotive industry is a plus!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.