CAM PSR I

Summary:The CAM Partner Support Representative (PSR) is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The CAM PSR is also responsible for tactical communication with customers along with resolution of issues.

Essential Job Duties:

Solid understanding of ScanSource Order Management basicsBasic understanding of different technology groupsGood knowledge of SAP and Salesforce.com toolsDeliver a "wow" experience to ScanSource customersEntry of orders into SAPEnsure special pricing is set up properly for orders with price exceptionsCommunicate with customers and merchandising to resolve issues with orders.Communicate tracking and ETAs to customersPrioritize and escalate orders as necessary to meet customer expectationsProvide visibility to customers to deliver an improved customer experience.Proactively identify potential obstacles with orders to ensure smooth flow.Complete Price/Cost adjustments as necessary.

Reporting Relationships

Direct supervision from Director, Order Management or Team Leader

Credentials: Required:

4 year college degree or equivalent work experiencePrior customer service experienceStrong organizational skillsTrack record of achievement and results orientationStrong verbal and written communication skillsExcellent negotiation skills

Preferred:

Proficiency in foreign language (Spanish, Portuguese, French, German)SAP Experience

Physical Requirements:

Ability to sit a computer terminal for long periods of timeAbility to be physically in attendance at workstation at designated company office location during normal business hours designated for the positionAbility to lift 25 poundsAbility to travel 20%Ability to operate office equipment

Compensation:For positions with just a base salary:Compensation: $43,000Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity EmployerEOE/M/F