Campus Safety Dispatcher

ABOUT THE POSITION:

This position is the primary communication link for most Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher performs a broad range of services and is the life-line for patrol personnel, researching information, making necessary  notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms and activity observed on CCTV Surveillance Systems; issuing parking permits for TCC member institutions and communicating, when necessary, with the Claremont Police 911 dispatch center. 

ESSENTIAL FUNCTIONS

The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position.

• Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
• Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis.
• Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
• Provides primary monitoring of TCC automatic fire alarms and communicates with the Claremont Police 911 center and other agencies to ensure the appropriate response.
• Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log.
• Monitors and dispatches officers to all alarms received, makes notifications as needed.
• Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
• Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges.
• Maintains reception counter; greets and assists all office visitors, provides information as needed.
• Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.
• Provides Daily Logs and Incident Reports to Student Deans and other Campus Administrators.
• Handles notification calls to all Colleges in regard to emergency situations, maintenance issues, property damage, etc.
• Issues parking permits, temporary parking permits, maps, traffic appeal forms, and other information, as requested.
• Processes lost and found property brought to Campus Safety.
• Performs related duties as assigned.

QUALIFICATIONS

Education/Training:

• A high school diploma or the equivalent.

Experience:

• At least two (2) years of related experience working in customer service, clerical, and/or telephone support assignments.

Competencies:

• Able to successfully pass an employment and education verification and comprehensive criminal background check.
• Able to effectively manage multiple tasks and communications formats during periods of high activity.
• Able to understand, read, write, and speak English clearly. Able to follow written and oral instructions and compose log entries and written reports concisely and accurately in English.
• Able to function effectively in a very busy and fast-paced work environment.
• Able to maintain composure and critical thinking in stressful and unexpected situations.
• Able to prioritize calls and handle several functions at once on a routine and emergency basis.
• Knowledgeable in the use of Microsoft Word, Excel, Outlook, and PowerPoint, databases, and electronic timekeeping system. Able to learn to use other computer technologies and systems as needed.
• Create and maintain a positive and respectful work environment, free of fear and intimidation.
• Always demonstrate and promote integrity and the highest standards of professional conduct, with sensitivity for the perception of security/law enforcement personnel in a culturally diverse and socially aware environment.
• Sensitivity to and embracement of individuals that represent cultural, religious, ethnic and lifestyle diversity.

Preferred Qualifications:

• Completion of a basic POST or APCO International Dispatcher Course is highly desirable.
• Experience in a public safety dispatch or communications center is highly desirable.
• Experience with Computer-Aided Dispatch (CAD) systems is highly desirable.

Work Schedule: Dispatchers work a 4/10 schedule; 4 days per week, 10-hour days. Campus Safety Dispatch has three shifts: Day shift (6am to 4:30pm), swing shift (3:30pm to 2am), and night shift (8:30pm-7am). Must be available and willing to work any shift assigned (day, swing, night) on all days of the week (weekdays, weekends, and holidays). Shifts are rotated every four (4) months. Holiday, weekend, and evening work hours are required. Regular hours may vary due to needs of the organization or because of special events and major incidents.

COMPENSATION

Pay: The pay rate for this position is $24.32/hour.

Benefits: This position is eligible for our employment benefits package including:

• medical, dental, vision,
• 10% retirement contributions after one year (no matching required),
• group life insurance,
• generous time off,
• professional development funds,
• discounts for mobile plans, software, and entertainment,
• access to fitness facilities,
• and more!

PHYSICAL REQUIREMENTS

Sedentary work that primary involves sitting and standing:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Active work that primary involves standing and walking:

☐  Constantly       ☐  Frequently             ☒  Occasionally          ☐  Never

Light work that involves moving objects weighing up to 10 pounds:

☐  Constantly       ☒  Frequently             ☐  Occasionally          ☐  Never

Medium work that includes moving objects weighing up to 25 pounds:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Medium work that includes moving objects weighing up to 40 pounds:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Heavy work that includes moving objects weighing up to 50 pounds:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Operate a street legal golf cart, a company automobile, or other heavy machinery:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Read or write electronic or printed materials:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Communicate verbally in person, by phone or another device:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Moving body into different positions to work down low, overhead, or outward:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work involving climbing ladders, stairs, scaffolding, or similar:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work in various environments including low, high, tight, low-ventilation, or confined spaces:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work indoors in climate-controlled spaces:

☒  Constantly       ☐  Frequently             ☐  Occasionally          ☐  Never

Work outdoors in various weather conditions:

☐  Constantly       ☐  Frequently             ☐  Occasionally          ☒  Never

Work in a noisy environment:

☐  Constantly       ☒  Frequently             ☐  Occasionally          ☐  Never

Wear:

☒  Uniform     ☐  Work or Non-Slip Shoes               ☐  Personal Protective Equipment

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.