Capabilities Experience Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Join the Branch and Small Business Banking Platforms and Capabilities team in shaping the future of banker technology from within the business line. We are seeking a strategic and execution-focused professional to drive the ongoing transformation. This role will focus on introducing new capabilities and reimagining existing tools to enable growth, simplify the banker experience, and enhance client engagement. The ideal candidate will bring deep expertise in sales enablement, frontline platforms, and emerging technologies, with a proven ability to deliver complex initiatives that drive measurable business outcomes.

This role embodies U.S. Bank's core values by fostering innovation, acting with integrity, and putting people first-ensuring that every solution enhances the experience of our employees and the clients they serve.

Preferred Skills/Experience

• Comprehensive knowledge of sales enablement capabilities and frontline/banker platforms.
• Strong understanding of emerging technologies and their application in a branch environment.
• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.
• Experience working with cross-disciplinary teams including digital, product, and compliance.
• Branch banking experience is a plus.
• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions
• Strong analytical, decision-making and problem-solving skills.
• Demonstrated project management skills with proven ability to drive change through others.
• Considerable tact, diplomacy and people skills.
• Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.
• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency
• A demonstrated commitment to U.S. Bank's values of integrity, collaboration and respect.

Key Responsibilities

• Technology & Innovation

• Lead initiatives that drive revenue growth and elevate client engagement through the application of current and emerging technologies.

• Define and evolve the strategic roadmap for branch & small business application platforms in alignment with customer needs and business goals. Partner with cross-functional teams to identify, prioritize, and scope enhancements to drive value and improve adoption.

• Partner with cross-functional teams-including product, technology, analytics, and digital-to deploy capabilities that enhance branch employee performance and optimize the interaction model for both clients and colleagues.

• Champion a culture of innovation and continuous improvement by contributing to ideation, backlogs and future state roadmaps

• Business Requirements & Readiness

• Develop and document business requirements and conceptual flows to ensure future features are well-defined and ready for digital/technology teams to size and build.

• Collaborate with stakeholders to ensure alignment with compliance, risk, and operational standards.

• Tool Effectiveness & Continuous Improvement

• Monitor tool performance using data and analytics.

• Leverage frontline feedback to drive iterative improvements and ensure tools meet user needs.

Additional Responsibilities:

• This individual will be responsible for identifying capability enhancements, shaping future-state technologies, and aligning platform development with an optimized interaction model for both clients and colleagues. The ideal candidate brings a user-centric mindset, strong collaboration skills, and a track record of delivering platform improvements that drive engagement, efficiency, and innovation across the branch network.
• Define and evolve the strategic 3 year roadmap for branch application platforms in alignment with customer needs and business goals. Partner with cross-functional teams to identify, prioritize, and scope enhancements to drive value and improve adoption.
• Monitor problem records to ensure timely resolution and inform backlog/future fixes
• Manages intakes for future enhancements and builds business case for enhancements (including business line requirements, concept flows - happy path and errors)
• Lead the definition of future-state interaction models that enhance experiences for clients and colleagues, with strong collaboration from partners across business lines and enabling functions
• Serve as the voice of the user within multiple stakeholders, bringing forward insights from branch staff and clients.
• Stay abreast of emerging technologies and best practices in digital platforms and retail banking experiences.
• Champion innovative approaches to reimagining how branches use technology to serve clients.
• May include creating materials for frontline colleagues to explain changes and enhancements
• Proven ability to define and drive platform capabilities and user-centered interaction models as it pertains to application platforms.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $139,230.00 - $163,800.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.