Care Coordinator/Scheduler – Heritage Healthcare Services

Overview: 

The care coordinator is a key team member who ensures seamless daily operations by managing client schedules, caregiver support, payroll processing, and authorization tracking. This role requires exceptional communication, multitasking, and organizational skills. 

Key Responsibilities: 

• Answer and manage incoming phone calls in a professional and timely manner 

• Schedule and coordinate client visits, ensuring appropriate caregiver match and availability 

• Assist caregivers with schedules, updates, and other support needs 

• Process daily payroll accurately and on time 

• Track and manage client authorizations and ensure services stay within approved limits 

• Maintain up-to-date client and caregiver records in the system 

• Collaborate with team members to ensure smooth office operations and exceptional client care 

• Provide general administrative support as needed 

Qualifications: 

• Previous experience in a healthcare office, scheduling, or administrative coordination strongly preferred 

• Strong organizational and time management skill 

• Excellent verbal and written communication 

• Bilingual skills are a plus but not required. 

• Proficient in Microsoft Office (Word, Excel, Outlook) and scheduling software 

• Ability to handle high call volume and multitask efficiently 

• Knowledge of payroll systems and healthcare authorizations is a plus 

• Positive, team-oriented attitude with a commitment to customer service 

Benefits: 

• Competitive wages and benefits packages. 

• Opportunities for professional development and career advancement. 

• Supportive and collaborative work environment. 

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