Care Team Coordinator

Senior Helpers of Waukesha provides in-home care to support seniors in living independently. We are looking for an experienced and motivated Care Coordinator to join our team, serving Brookfield, Butler, Delafield, Pewaukee, Elm Grove, New Berlin, North Prairie, Wales, and Waukesha. Applicants with home health care experience are encouraged to apply.

Caregiver Management:

• Manage the full caregiver recruitment cycle

• Manage job ads and applicant tracking

• Attend job fairs

• Processing applications (conducting interviews, reference checks, background checks)

• Managing electronic onboarding process

• Develop and maintain new hire packets

• Present orientation, including set up and breakdown

• Input caregiver data into the home care software/ cross reference for accuracy

• Conduct hands on training with caregivers in the Center of Excellence

• Schedule caregivers with clients

• Make caregiver/ client introductions

• Tracking driver's license & auto insurance & tests

• Assists with caregiver timekeeping: clock in/out questions

• Manage caregiver's daily activity

• Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.

• Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.

• Reviews the daily logs and schedules to ensure that each caregiver is following the care plan, is clocked in and out on time and identifies lost hours.

• Develops and disseminates caregiver newsletter.

• Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies and fills in when necessary

Office Operations:

• Professionally and courteously answer and screen all incoming telephone calls.
• Conduct service inquiry calls
• Perform general office duties as assigned.
• Contribute significantly to the efficient daily operation of the office.
• Fulfill on-call responsibilities by providing after-hours phone support.

Ideal Candidate:

• 2+ years in home health or related field (required)
• At least 1 year managing staff, hiring, or onboarding; healthcare setting preferred
• Strong organizational skills and attention to detail; able to prioritize tasks
• Conflict management experience
• Critical thinking and problem-solving abilities
• Willingness to visit clients at home within assigned territory
• Proficient in Microsoft Office and quick to learn new software
• Excellent communication skills
• Minimum age: 18

We Offer:

• 401 K Match Potential
• Ongoing Educational Opportunities
• Benefits Including: Vision, Dental, Long Term Care Insurance Available
• Employee Discount- Lifemart
• Daily Pay- Access Wages Early
• Great Place to Work Certified
• Team Support-we believe that a strong team that gives support is the best way to succeed long term.

Join Our Team

We invite applications from motivated and compassionate professionals with a strong work ethic. Interested candidates are encouraged to submit their resume and cover letter to sjulseth@seniorhelpers.com. We appreciate your interest and look forward to reviewing your application.

About Senior Helpers:

Senior Helpers, operating through its franchise network, is recognized as a leading provider of in-home senior care services across the nation. The organization offers a comprehensive range of support, from specialized care for individuals with conditions such as dementia, Alzheimer's disease, and Parkinson's disease, to personal and companion care for those seeking assistance with daily living activities. Senior Helpers is committed to a culture defined by strong core values, achievement recognition, and mutual respect. Senior Helpers of Waukesha operates as an independently owned and managed entity.

We Are An Equal Opportunity Employer.

We are committed to maintaining a workplace that upholds equal opportunity for all individuals. Discrimination or harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law is strictly prohibited. Additionally, our organization operates as a Drug-Free Workplace.

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