Cartveyor Operational Support Specialist

MRA Recruiting ServicesMilwaukee, WI

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Job Description

Cartveyor Operational Support SpecialistPFlow Industries Milwaukee, WISummaryThe Cartveyor Senior Operations Analyst is responsible for managing a high volume of incoming inquiries and providing comprehensive support to internal and external customers, dealers, and installers regarding parts for Cartveyor (CV, DCV & GK) equipment. This role is responsible for generating detailed quotations, processing sales orders, and resolving product or service issues independently ensuring all are done in accordance with company procedures and policies meeting internal and external customer requirements. This role will also be involved in project management, materials management and continuous improvement initiatives.Essential Duties And ResponsibilitiesThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Leads communication with customers and internal teams, providing assistance and problem resolution.
Manages a high volume of incoming calls and emails from customers, dealers, installers and end-users regarding parts needed to repair or maintain the full range of PFlow Cartveyor equipment. Must respond to all inquiries in a timely manner that meets or exceeds the customer service response standards set for the Cartveyor Business Unit.
Generates detailed quotations, processes sales orders and provides comprehensive frontline support to PFlow customers by managing requests from initial inquiry to completion ensuring customer satisfaction.
Initiates and manages Case ID’s, warranties and RMAs (Return Material Authorizations) in M2K system.
Provides proactive tracking information and updates to customers.
Researches and identifies parts needs independently by locating drawings, manuals, part numbers and consulting with Technical Support Advisors or Engineering, as needed.
Resolves product or service issues promptly and independently by clarifying the customer’s concern, determining root cause, explaining resolution steps, expediting the correction and managing through to resolution.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires a college degree.
Requires the ability to exercise diplomacy and tact in all verbal and written communications.
Requires excellent problem-solving skills and the ability and desire to develop, implement and communicate practical solutions.
Requires excellent communication skills to effectively relay verbal and written information in a professional manner to all levels of management, all departments and customers.
Requires advanced Microsoft Office and application skills (Word, Excel, PowerPoint, Outlook, Teams, Power BI, etc.).
Requires the ability to learn and develop proficiency in M2K ERP software.

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Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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