Case Consulting Technical Administrator

Job Purpose

The Case Consulting Technical Administrator will provide support to the Case Consulting Practice by combining the technical knowledge of the legal and imaging fields with client facing duties. They will be responsible for managing the technical aspects of the practice while also overseeing data organization, documentation, and reporting.

Main Duties and Responsibilities:

• Project Management: Oversee the day to day tracking of clients within the Case Consultation practice, including the logistics of various imaging centers, legal teams, and jurisdictions.
• Technical Support: Provide support to customers, both internally (legal teams acquiring imaging) and externally (imaging centers providing imaging or experts providing reports).
• Communication: Interact with clients with potential brain injuries, legal teams, expert witnesses, court officials, prison officials, sheriff's departments, MRI technologists, and various other individuals related to the legal cases or collection of imaging.
• Coordination: Coordinate the imaging collection for legal teams, arrange for the internal processing of collected data, manage the dissemination of information to the experts and reports to the clients, keep track of calendars and deadlines for expert witnesses, and ensure that any needed documentation is received and/or reviewed.
• Maintain Files: Organize and keep track of legal documents, case files, contact lists, medical records, screening information, and client history forms.
• Conduct Research: Gather information about cases or legal challenges to the imaging, including relevant documents and statistics.
• Marketing Outreach: Engage with potential and existing clients to understand their needs, interests, and promote products and services. Maintain case pipeline information and revenue projections for management. Data Entry: Analyze documents for relevance and accuracy including tasks such as summarizing, organizing, and preparing for use in a legal case.
• Software Support: Provide basic technical assistance to users, including troubleshooting software issues to ensure positive customer experience, training and documentation.

Knowledge, Qualification, Skills and Experience

Essential:

• Excellent organizational skills, attention to detail, ability to prioritize tasks, record keeping, and an ability to troubleshoot issues when necessary.
• Clear and concise communication (written and verbal), the ability to explain technical concepts to non-technical users, and professional demeanor in person and over the phone.
• Basic understanding of the necessity for confidentiality and caution regarding legal documents and medical records.
• Flexibility to adapt to changes in the workplace including interruptions, changes, delays, or unforeseen circumstances that may arise in a given case.
•  Education in an area pertinent to the medical/legal field.

Desirable:

• Degree in business, science, or a legal field pertinent to the medical/legal framework.
•  Familiarity with the intersection of neuroscience and law.
• Knowledge of MRI imaging and an overall desire to learn more about neuroimaging

Personal Qualities

Strong analytical skills, independent problem-solving abilities, adaptability, strong communication skills, critical thinking, strong time management, desire to work effectively within a team, and technical curiosity.