Case Management Specialist I

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC athttp://www.maacproject.org/.DEFINITION                                                                                                                                  Under the supervision, the Case Management Specialist I provide services to clients.  The primary purpose of these services is to break the cycle of poverty and provide needed skills for clients to become self-sufficient.  Services may include but are not limited to job placement; job training; budget counseling; emergency food; client advocacy; eligibility determination; energy services and any activity commensurate with case management.ESSENTIAL DUTIES AND RESPONSIBILITIES                                                                                 The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Maintains and provides services to caseload as mandated by the contract and provides follow-up.

• Provides intake services to clients; assesses needs of clients.
• Assesses skills, abilities and interests as related to appropriate and approved training.
• Initiates and maintains case management of clients.
• Provides services needed to obtain self-sufficiency.
• Provides services for employment and job training referrals/placements.

• Makes recommendations of job search strategies which are appropriate for the client.
• Provides individual coaching for clients in setting up and preparing for interviews.
• Maintains working relationships with employers and job developers.
• Follows up with clients placed in jobs, as needed, to provide supportive services.

• Provides follow up and job retention services.
• Makes referrals and tracks participation in asset building credit counseling, education, and employment skills development programs.
• Provides translation/interpretation services.
• Attends job fairs, resource fairs, community events, etc.
• Attends meetings as required.
• Provides orientation and stand-up presentations as required.
• Performs other related duties as assigned.

QUALIFICATIONS AND SKILLS                                                                                                            Knowledge/Skills/Abilities:

• Ability to effectively communicate with persons of diverse cultural/socio-economic backgrounds.
• Knowledge of social services in San Diego County.
• Knowledge of developing jobs in the private sector.
• Case management skills; accurate and thorough documentation skills.

MINIMUM QUALIFICATIONS                                                                                                               

• Associate of Arts Degree in Social Work or related field.
• Four (4) years experience in the fields of employment, job training, or related social services in social service agency.
• Bilingual (English/Spanish) preferred.

Licenses; Certificates; Special requirements:

• Valid California driver’s license, proof of comprehensive automobile insurance and acceptable Motor Vehicle Report at the time of hire and maintained throughout employment.

VALUE-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions• Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers• Identifies and takes advantage of opportunities for personal and professional development• Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines• Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems• Follows rules, regulations, and policies; positively contributes to implementing changes• Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

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