Casino Housekeeping Supervisor

SUMMARY: 

Responsible for implementing and ensuring all housekeeping and groundskeeping operations on assigned shift are in accordance with policies and procedures and high standard levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ensures all policies and procedures are adhered to in the Environmental Services and Grounds Departments on assigned shift.
• Ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions.
• Maintains strict adherence to all OSHA safety rules and regulations in the Environmental Services and Grounds Departments.
• Supervises Environmental Services and Grounds staff activities throughout the casino to ensure that approved standards of cleanliness are met.
• Makes recommendations and suggestions to hire, promote, evaluate, reward, discipline and discharge of environmental services and groundskeeping employees.
• Advises management of necessary repairs and replacements in assigned areas and is accountable for cleanliness and overall condition of the public areas, restrooms, offices and landscape areas, including assigned outside areas.
• Interacts with guests and other casino department in a professional and courteous manner.
• Checks to make sure employees have proper supplies and equipment to complete the job.
• Trains employees in the proper cleaning techniques and proper use of equipment in the Environmental Services and Grounds Departments.
• Trains employees in the proper use of chemicals and fertilizer when applicable.  Makes sure all bottles are labeled properly and ensures chemical bottles have proper chemical labels.
• Maintains all work areas and ensures environmental services and groundskeeping equipment is free of safety violations.  Reports any hazardous conditions or broken equipment immediately to EVS Management.
• Ensures that all employees comply with established safety precautions when using equipment and supplies.
• Works with Lead Groundskeeper and/or Groundskeepers to ensure approved standards for mowing and power washing are met.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all Environmental Services Engineers, Lead Groundskeepers, and Groundskeepers.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required with two to three years of experience in housekeeping, as well as basic landscaping knowledge.  Supervisory experience preferred.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee frequently is required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 100 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Applicants must successfully complete screening for essential job functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock and radiation.  The employee occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to extreme heat.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.