Front Desk Supervisor

Essential Job Functions:

• Provide clear direction to Front Office staff, assigning work and instructing agents in details of work while enhancing team morale.
• Observe and train Front Office staff performance and encourage improvement, ensuring productivity, efficiency and standards of service are exceeded.
• Resolve customer issues and complications and determine effective solutions.
• Welcome and register guests into hotel, ensuring requests are fulfilled and following all special instructions.
• Adhere to established security and credit policies and protocols, and guide Front Office staff on correct procedures.
• Select and block rooms for arriving guests, pre-register individuals or groups as required, assist in escorting VIPs and return guests to their rooms as requested.
• Check guests out of the hotel, make change, cash checks, and post charges to guest accounts.
• Promote Courtyard marketing programs.
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy.
• Quote and maintain familiarity with room and rate availability for current and future dates and accept reservations, changes and cancellations as needed.
• Work closely with all departments to coordinate the efficient handling of guest requests and inventory.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform tasks and projects as delegated by Front Office Management and Hotel Management Team.

• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Maintain a safe work environment for co-workers and a safe hotel for guests.

Qualifications & Job Requirements

• High school diploma and on to three months related experience and/or training; or equivalent combination of education and experience
• Previous front office or hotel experience
• Supervisory experience preferred