Retail High School Fellowship (Cmsd Students Only)

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Workforce Development program tailored for high school students in the Cleveland Metropolitan School District. Supports sales and overall operations of their assigned retail location(s) within Progressive Field while promoting a positive image of the organization.

These teammates will also participate in a summer long program lead by both the Cleveland Guardians Front Office in partnership with Junior Achievement of Greater Cleveland to teach:

• Resume workshops & mock interviews
• College application processes
• Professional email and phone skills
• Financial Literacy
• Game Day job shadows
• General soft job skills & more!

Unite and inspire through the power of team to create a superior fan experience day in and day out.

RESPONSIBILITIES & DUTIES:

Include but are not limited to:

Selling/Fan Satisfaction

• Provide exceptional customer service to all fans using the START and HEART service model and suggestive selling.
• Maintain the "Image of Champions" to maximize sales opportunities and ensure fan satisfaction.
• Strives to achieve individual and location sales goals daily.
• Bring a positive attitude to work every day that is in the best interest of the Cleveland Guardians.

Merchandising

• In partnership with Supervisor, ensure location is visually merchandised to Company standards.
• In partnership with Supervisor, ensure locations under stock and backroom are organized to Company standards.
• Communicate merchandise needs and ideas to management and buying team.

Operations/Loss Prevention

• Assist in daily maintenance and successful operation of assigned location.
• Accurate cash handling procedures.
• Protect assets of the Company.
• Share any breach of loss prevention policies to Retail Ballpark management team.
• Partner with Stand Captain for efficient completion of shipments, cycle counts, all business initiatives for their assigned location.
• Actively participates in communication in all directions regarding policies, procedures, etc.
• Knowledgeable of all standards and able to manage location in the absence of the Stand Captain.
• Participation in trainings pertaining to public health and appropriate public health-related protocols.
• Assistance in application and enforcement of public health-related requirements, including (but not limited to) requirements pertaining to the wearing of masks and/or social distancing.

Assume additional responsibilities as directed by Retail Ballpark management team.

At the Cleveland Guardians, we are all about creating an inclusive environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people from historically underserved groups-like women and people of color-sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.