Svp, Ecommerce And Digital Experience

The SVP of e-Commerce and Digital Experience is responsible for creating an engaging and continuously evolving digital experience for Build-A-Bear websites in the global scope across all social platforms. The role has substantial impact accelerating growth, fostering innovation, and enhancing market competitiveness through a seamless digital customer journey and optimized e-commerce operations.

Responsibilities:

• Build, lead, and develop a high performing team
• Revenue growth and market expansion
• Customer experience differentiation
• Enhance business frameworks, streamline data management and define key metrics and performance drivers
• Operational efficiency
• Cross-functional influence
• Innovative leadership
• Budgeting and long-range strategic vision

Required Qualifications:

• 12+ years of relevant business experience
• 8+ years of e-Commerce leadership experience
• Proficiency with Microsoft Dynamics and Salesforce Commerce Cloud
• Proficiency with Ecommerce systems such as CRM, SEO and content management systems, as well as data analytics and business intelligence tools

Preferred Qualifications:

• Professional certifications ECM, Google Analytics, PMP, ACE, CDMP, AWS certification, Agile
• Master's Degree

Behavioral Traits for Success:

• Driven to achieve results that align with the strategic goals of the organization
• Initiative, sense of urgency, and the ability to stay focused on results despite changing conditions
• Decision-making is focused on implementing practical and timely solutions
• A natural leadership style that trains and engages others in an enthusiastic way
• Learns quickly and thoroughly while continually recognizing and adapting to change
• Effective delegator
• Innovative and creative problem solver
• Action-oriented
• Influences and stimulates others to action

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Hybrid work schedule
• Corporate Office located St. Louis, MO
• Up to 25% travel

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

• Decision-making, judgment, and execution
• Revenue growth
• Use of data
• Key Performance Indicators measured and created
• Ability to work effectively across all divisions
• Customer journey
• Optimized e-Commerce
• Synchronized strategies
• Digital innovation
• Communication
• Ability to influence upward and across peer set
• Quality presentations that are engaging and offer actionable insight
• Ability to foster team collaboration, communication, and performance
• Stakeholder Feedback