Gift Shop Clerk

Job Description:

Opal Grand Resort & Spa is looking to add a Gift Shop Clerk to our team. As the Gift Shop Clerk, we look to you to ensure our guests have a great experience from the moment of arrival to departure by making them feel welcome and at home in a relaxed yet professional atmosphere. Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.

Summary:

The core job duties & responsibilities of a Gift Shop Clerk include but are not limited to:

• Display merchandise in a neat, eye-appealing manner
• Restock items as necessary, check expiration dates, and discard expired items
• Keep storeroom neat and clean
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges
• Verify customer identification as required
• Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified
• Follow checklist for opening and closing gift shop
• Secure gift shop and monitor customer activity to prevent losses due to merchandise theft and damage
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others

The Required Skill Set of a Gift Shop Clerk include but are not limited to:

• Must be able to speak, read, write and understand English
• Must have good communication skills, both verbal and written
• Must possess basic computer skills and knowledge
• Must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 15 lbs. occasionally
• Ability to complete assigned tasks without close supervision
• Must be able to clock in and out for shifts and breaks responsibly
• Must have a uniform that is clean and properly worn with your name tag. All visible tattoos and piercings must comply with standards outlined in Associate Handbook
• Must be willing to go above and beyond the basic job requirements to better help the guests, fellow employees, and company as a whole
• Have strong problem-solving skills

The Desired Qualifications of a Gift Shop Clerk include:

• Previous retail sales experience is preferred
• Must be able to work a flexible schedule including nights, weekends, and all holidays

Benefits for the Gift Shop Clerk:

• Health Insurance for qualified status
• Dental Insurance for qualified status
• Vision Insurance for qualified status
• Short Term Disability for qualified status
• Life Insurance for qualified status
• Paid Time off for qualified status
• 401(k)
• Employee Assistance Program
• Hotel discounts with OPL
• Friends and Family discounts at Opal Grand

Location: On Site

Part time position