Senior Operations Manager: Deposit Program
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Job Description
About Us
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card, backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
The Team
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors - Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.
Our team includes people who have built:
Financial products (Square/CashApp, the earliest CapitalOne credit cards)
Consumer products (Internet.org, Xbox)
Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
Mathematics & science infrastructure (computational research at NASA's JPL)
Job description
We're looking for an operations manager with experience in banking to lead our deposit operations, including customer service. You will work with bank partners, engineering, compliance, senior managers and the executive team. You are hands-on, data driven, a systems thinker. You are disciplined, efficient, resilient. You will report to the head of operations.
Responsibilities
Working with a bank partner to set up and operate a deposit program
Developing and managing procedures to handle deposit account onboarding and account management
Handling Reg E disputes and procedures, as well as complaints
Managing processes, dashboards using google sheets, snowflake, SQL, zapier, other operations tooling
Building new systems with engineering, product, credit to augment our industry leading systems
Work with our fraud operations manager to ensure compliance of BSA/AML/KYC/OFAC regulations
Work closely with engineers and data scientists to deliver system and product improvement
Qualification
Experience in running & scaling operations, preferably in the banking industry.
Strong understanding of regulatory framework for deposit accounts (incl. BSA/AML/OFAC, GLBA, Reg E/DD, TISA)
Structured communication and problem-solving skills
Depth in data driven decision making, proficiency in excel, with some background in SQL
Bachelor's Degree - preferably in finance, economics, or engineering, or similar
Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.