Technology Experience Analyst

about the position…

If you are an innovative, motivated, tech guru who thrives in a fast-paced and fun environment, then the IT Technology Experience Analyst role is perfect for you! In this position, you will be responsible for assisting in improving the technology experience for employees in their day-to-day roles.

position details/responsibilities…

• Process SPARK submission requests. The SPARK Innovation Program is designed to discover and implement innovative ideas submitted by employees that can transform our business and increase efficiency.

• Assist in product releases.

• Identify trends in support services and make recommendations for improvement.

• Review knowledge base articles for accuracy and relevancy.

• Other duties as assigned.

here’s what we’re looking for…

• 2-3 years of relevant experience is required.

• Bachelor’s degree is preferred; ideally in computer science or another related discipline.

• Strong computer skills, including proficiency in Microsoft Office. Data Visualization and/or Power platform experience is a plus.

• Ability to provide consistent, world class level of service.

• Extremely organized and highly motivated with strong tech savvy skills and the ability to adapt to constantly changing priorities.

• Proactive mindset focused on continuous growth.

• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth.

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some of our benefits…

Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You’ll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!