Central Support Specialist I

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

Job Purpose

The Central Support Specialist and team acts as the main contact for Herc Rentals' national and strategic clients, ensuring they receive top-tier customer service in a dynamic, multi-channel support setting. This position involves developing and sustaining an excellent operational relationship with customers by managing all facets of the rental process, including cross-selling, upselling, quoting, rental contracts, and generating accurate invoices promptly and consistently.

What you will do...

• Gain understanding about our rental equipment offerings and their applications to better serve customers' needs.
• Handle and respond to all incoming inquiries promptly, consistently, and with high quality.
• Record all customer interactions in Herc CRM (Salesforce.com).
• Develop and sustain effective relationships with each customer to drive revenue growth, retention, and call positioning.
• Increase additional revenue by upselling and cross-selling solutions while delivering top-notch customer service and experience.
• Participate in departmental enhancements aimed at improving current processes and procedures.
• Achieve individual and team objectives, including KPIs and SLAs for response time, quality, retention, and revenue growth.
• Adhere to the attendance policy and scheduled hours.

Requirements

• A minimum of 1 year in customer service or sales is required.
• High school diploma or GED is mandatory. A bachelor's degree, associate's degree, or equivalent experience is preferred.
• Familiarity with using CRM tools such as Salesforce is essential.

Skills

• Ability to type at least 30 words per minute.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
• Enthusiasm for providing exceptional customer service.
• Proficiency in selling products and offering customer solutions.
• Flexibility to meet evolving business and customer demands.
• Self-driven to accomplish objectives and achieve results.
• Capable of professional and effective communication across all hierarchical levels.
• Foster results through collaborative efforts and streamlined business processes.
• Competence in organizing and managing multiple priorities simultaneously.
• Strategic mindset with strong problem-solving skills.

Req #: 64274

Pay Range: $26 - 28 an hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.