Certified Medical Assistant Level II

Care Ring, Inc.Charlotte, NC

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Job Description

Program: Care Ring, Inc. ClinicProgram Position: Medical Assistant - Level II Reports to: Clinic SupervisorJob Classification: Hourly, Non-Exempt Full-TimeHourly Rate: $22.00/hourCare Ring, Inc. Founded in 1955, Care Ring is a nonprofit organization dedicated to providing health services for the uninsured, underinsured or those lacking access to affordable, high-quality preventive health care. The organization annually serves more than 7,600 people in Mecklenburg County and is a leader in collaborative efforts to improve community health. Our Mission is to empower individuals with limited resources to establish and maintain good health. We envision a community that promotes, protects and improves the health and wellbeing of all people. Care Ring is a vital link in achieving this vision.Job SummaryThe Medical Assistant Level II advances clinic operations through expanded clinical responsibilities, patient education, and workflow coordination. This role performs advanced procedures, supports care coordination, and mentors junior staff to enhance patient outcomes and clinic efficiency. Key ResponsibilitiesAdvanced Clinical Duties:

Perform venipuncture, EKGs, wound care, and specialty procedures
Administer vaccinations and medications per provider orders
Conduct CLIA-waived point-of-care testing and specimen processing
Complete health screenings (depression, fall risk, social determinants)
Provide comprehensive patient education on treatment plans and medications

Care Coordination:

Manage patient communications through EHR messaging systems
Coordinate referrals, prior authorizations, and follow-up care
Conduct patient outreach calls and appointment reminders
Support quality improvement and compliance initiatives

Leadership & Training:

Mentor and train Level I Medical Assistants and new staff
Assist with competency validation and skills development
Support workflow optimization and schedule management

Administrative Excellence:

Maintain all Level I responsibilities with increased autonomy
Ensure accurate documentation and coding support
Manage inventory, equipment maintenance, and quality logs
Answer phones, schedule appointments, and manage patient flow
Perform patient registration, verify insurance, and collect copayments
Maintain accurate medical records and update EHR systems
Handle correspondence, filing, and general office duties

Required Qualifications

High school diploma or equivalent
Completion of accredited Medical Assistant program
RMA or CMA (AAMA) certification required
Current BLS/CPR certification
2-5+ years of medical assisting experience
Advanced EHR proficiency and clinical documentation skills
Excellent prioritization and independent workflow management
Bilingual (Spanish/English)

Preferred Qualifications

Specialty clinic experience
Demonstrated expertise in venipuncture, EKGs, and CLIA-waived testing
Patient education and care coordination experience
Leadership or mentoring experience

Physical Requirements

Ability to stand/walk for extended periods
Lift up to 25 pounds
Work with PPE in clinical environment

Benefits: Major Medical, Dental, Vision, Employer Paid Benefits to include Basic Life and AD&D, Short-term & Long-term Disability, Accident and Critical Illness Plans, Hospital Indemnity, Paid Holidays, and up to 20 vacation days your first year

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