Business Development Center - Automotive Service Agent

Business Development Center/Customer Care Agent

Chariot Auto Group is looking for a friendly, hardworking individual with great phone skills to fulfill the service call center position that is open. Agents will be responsible for handling all incoming phone calls and internet leads, as well as setting and confirming service appointments. Agents will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

At Chariot Auto Group we believe that employees are the key to our continued success. We've built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.

Chariot Auto Group is part of a growing family of dealerships that offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Job Responsibilities:

• Schedule service appointments and reschedule missed service appointments
• Makes daily quota of 80-100 outbound calls per day
• Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service and pre-paid maintenance
• Respond to inbound internet leads by phone, text message and email
• Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assists with answering customer inquiries and problems by routing customer to the contact or department
• Understands the terminology of the automobile business and keep abreast of technology changes
• Attends pertinent training and stays current with the service department concerns and service techniques

Requirements:

• Previous customer service experience and/or a general sales background of some sort (electronics, appliances, real estate, B2B, marketing, etc.)
• Hard-working professional with experience providing exceptional customer service
• Requires strong communication skills in order to work most effectively with customers
• Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all service leads and manage customer database
• Excellent follow through and follow up skills

Dealership Benefits:

• Competitive wages
• Paid training program
• Health, Dental, Vision, and additional benefits available
• 401k with company match
• Paid time off after 90 days
• Employee Purchase Program
• Employee Service and Parts Discount Program
• Professional working environment
• Opportunities for career advancement

Apply today to join the Chariot Auto Group Team!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER