Associate Behavioral Health Strategist - Central Oregon

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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Responsible for supporting the Behavioral Health Population Health Strategist and Manager in executing and coordinating clinical and quality improvement initiatives at PacificSource. This role focuses on driving performance improvement and practice transformation through collaboration with healthcare providers, data analysis, and implementation of best practices.

Essential Responsibilities:

• Collaborate with participating regional clinics, hospitals, and stakeholders to build relationships, observe workflows, implement quality improvement strategies aimed at reducing emergency department (ED) and inpatient psychiatric admissions and readmissions for identified mental health populations.
• Assist the Behavioral Health Population Health Strategist in establishing credible, consultative relationships with network providers and clinic staff, and serve as the primary point of contact, offering guidance on quality improvement, risk assessment, and performance metrics.
• Facilitate meaningful engagement of multidisciplinary teams to support behavioral health goals outlined in the regional Comprehensive Behavioral Health Plans.
• Implement, monitor and report on regional work plans and improvement initiatives, providing feedback to stakeholders.
• Support the development and execution of provider-facing campaigns and region-specific strategies to improve clinical outcomes and member experience.
• Support providers and clinic staff in developing and implementing improvement initiatives focused on clinical quality, member experience, workflows, and documentation practices within their own practices.
• Collaborate with providers to identify data sources and offer technical assistance on data and reporting systems to enhance performance.
• Maintain up-to-date knowledge of performance measures, contractual requirements, and best practices, ensuring compliance with Oregon Administrative Rules and fidelity review standards.
• Participate in internal committees and external community partnerships and workgroups, preparing reports, agendas, and materials as needed.
• Maintain a detailed knowledge of shared data elements (e.g., clinical outcomes, ICD-10 coding, documentation) and the systems that support actionable interventions.

Supporting Responsibilities:

• Contribute to internal quality improvement committees and workgroups.
• Meet department and company performance and attendance expectations.
• Adhere to the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of three (3) years of experience in the healthcare industry with an emphasis on behavioral health and provider engagement. Clinical Behavioral Health experience preferred. Operational leadership or Behavioral Health clinic operations experience preferred.

Education, Certificates, Licenses: Bachelor's degree in Behavioral Health or similar field required. Master's degree is preferred.

Knowledge: Knowledge of State of Oregon Medicaid regulations, mandated benefits and systems of care for behavioral health. Knowledge of the needs of those with behavioral health disorders, and relevant procedure codes. Knowledge of state quality measures such as QIMs required. Strong computer skills using Word, Excel, Outlook, SharePoint and PowerPoint. Experience with medical billing, claims processing systems, data analytics, and health care information strongly preferred. Knowledge and experience implementing continuous improvement efforts or LEAN concepts strongly preferred. Must have strong analytical, influencing, and problem-solving skills. Understanding of quality initiatives, evidence-based treatment and care coordination required. Demonstrated ability to effectively communicate with all levels of staff and management including executive leaders. Proven ability to learn new healthcare information systems and work with multiple business systems. Must be self-motivated, organized, and detailed oriented.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10-20% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.