Change Management & Communications Consultant

Company:

Mercer

Description:

We are seeking a talented individual to join our Career Change Management & Communications team at Mercer. This role will be based in Philadelphia, PA and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

As a Change Management & Communications Consultant, you will support clients across industries in change management and employee-facing communications, developing and delivering strategies and materials that articulate client objectives, advance the employee value proposition (EVP), drive behavior change, and increase engagement. You will also manage client projects — working with both senior and junior team members — maintaining strong internal and external communications, developing timelines, and ensuring timely, high-quality delivery.

We will count on you to:

• Effectively synthesize information or data to craft clear and concise narratives that support project objectives 
• Draft, review and/or edit customized communication materials for targeted audiences, including writing for digital communication platforms
• Implement change management and communication strategies and work plans by creating project deliverables, and by applying and implementing applicable knowledge obtained through experience and research
• Interact with clients on a regular basis via email, phone or by attending client meetings to effectively present information 
• Coordinate appropriate reviews (compliance, technical, editorial, client, vendor, etc.) and resolve complex and unique issues raised during the review process to ensure accuracy and effectiveness of the materials, escalating difficult issues to senior consultants as appropriate

What you need to have: 

• Bachelor's degree in Communications, Journalism, English, Writing, Marketing, or a related Liberal Arts major
• At least 3 years' experience writing content using both creativity and factual accuracy 
• Excellent interpersonal, verbal and written communication skills – with the ability to tailor approach by audience
• Ability to solve problems in a team-oriented business environment
• Flexibility, adaptability and the ability to manage multiple projects and work under tight deadlines
• Superior organizational skills and strong attention to detail
• Working knowledge of MS Office applications

What makes you stand out?

• Experience in a client-facing role for a professional services or consulting firm, or experience in corporate communications
• Change management experience
• Experience with digital content and media

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.