Chief Operations Planning

Position at New York City Transit

Job Information:

Title: Chief Operations Planning

First Date of Posting: 9/12/25

Last Date of Filing: Until Filled

Authority: TA

Department: Operations Planning

Reports To: NYCT President

Location: 2 Broadway, New York NY

Hours of work: Managerial / As Required

Compensation:

Min. $201,871 - Max. $276,837 / HAY Points 2056/Executive

Responsibilities:

The Chief of Operations Planning at the New York City Transit Authority (NYCT) drives the strategic and tactical planning of Subway and Bus service for more than 5 million daily customers-the largest transit system in the United States. As a senior leader the Chief provides critical operational inputs, leads ridership intelligence and service planning, and ensures that service delivery balances equitable access, customer satisfaction, and financial responsibility.

This executive plays a pivotal role in shaping transit service across the five boroughs, overseeing network redesigns, ridership analytics, customer engagement, and collaborative initiatives with internal and external stakeholders. The Chief influences regional transportation planning supports NYCT's $2B capital program and manages a team of 400+ employees with a $30M departmental budget.

Education and Experience:

Baccalaureate Degree in Public Administration, Economics, Engineering or satisfactory equivalent

Fifteen (15) years of full-time related experience, and ten (10) years in a managerial/supervisory capacity

Desired Skills:

• Demonstrated experience and success working in a public arena with interest groups, public officials, members of the public, as well as internal partners
• Skilled at working in a collaborative approach across organizational lines to accomplish goals and work objectives in a large organization
• Advanced skills with developing and implementing multi-year strategic plans involving a wide variety of stakeholders
• Strong quantitative background skills including analytical modeling and long-term forecasting
• Demonstrated project management, technical, analytical and presentation skills
• Demonstrated excellent oral and written communication skills

Selection Method:

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.